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Can't get quickbooks point of sale to to work

Posted on 2017-07-22
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Last Modified: 2017-07-23
A customer of mine has two computers - both running windows 7 pro, service pack one and with quickbooks point of sale installed.  
yesterday, the server and the client suddenly stopped working.  The server is working fine now, but I cannot get the client to work.  When I attempt to open point of sale, it starts to open and then stops with everything grayed out.
Since everything is grayed out. I un-installed and re-installed the the program, but that didn't help.
I also set the two computers as a home group and set up a map-drive, but since everything is grayed out when POS is opened up, I can't point it to the file on the server.  Can someone help me with this issue?
I have attached a capture of what it looks like when it stops loading.
It appears that it cannot find the server, but I did a ping both ways and that checks out fine
The computer gave no issue when I set up a map-network drive-that worked fine also.
Capture.PNG
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Question by:beemmer
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26 Comments
 
LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42225965
Make a new, test Windows User Profile (Account) on the Client Workstation, log into the new Windows Account, make sure you can map the server drive (I would not use Home Group for this kind of set up, but if you can make it work, go with it).

Then set up the QB client and test.
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Author Comment

by:beemmer
ID: 42225967
should I first un-install QBPOS before setting up a new account?
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42225971
That would be a good idea. I did not suggest that because you have already done that once. But, yes, thinking about it, uninstall QBPOS, make the new account and install it inside the new Windows account.
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Author Comment

by:beemmer
ID: 42225998
Still no go.  It did the same thing.  I took several snapshots of error messages and codes for you to look at.  Maybe that will help.
capture-2.PNG
Capture-3.PNG
Capture-4.PNG
Capture-5.PNG
Capture-6.PNG
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LVL 97

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 42226003
the server and the client suddenly stopped working.  .... I can't point it to the file on the server.  

Most of the error codes above are Windows issues and something seems to have gone wrong with Windows on the Client Workstation.

1. Uninstall QBPOS on the client Workstation.
2. Run TCP/IP Reset, DNS Flush
Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache

3. In the same Command prompt, run SFC /SCANNOW and allow to complete.
4. Shut down (power off), start up and let run for a minute.

First, can you see the server folder on the other machine?  

If yes, install QBPOS and test.
If no, post back here.
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Author Comment

by:beemmer
ID: 42226069
Well, I did all what you suggested but still no go.  I sent you a picture showing that the client computer can see the server and the folder fine (Frontier package 2)
Capture-7.PNG
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Author Comment

by:beemmer
ID: 42226115
Should I just go ahead and Re-Install the OS?
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226124
At this point since so many things have not worked, I think that is your best and most reliable way forward. I am travelling right now and way forward.
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226232
I am "back" now. Actually away for a week, but please let us know what you decided to do.
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Author Comment

by:beemmer
ID: 42226527
Good Morning - Yes, I brought the computer to my shop, wiped the drive clean and re-installed a fresh copy of the OS (Windows 7 Pro).  I took the computer back and installed QBPOS  and still could not get it to work.  
Before I installed QBPOS I made sure the client and the server could talk to each other.
i mapped a network drive
I told QBPOS that the computer I was installing it on was the client computer
When i started QBPOS it said "searching for files on server," found the folder the files were on, claimed it was loading the data but that is as far as it would go.
QBPOS on the server is working fine.
I am completely at a loss to know what to do.  I was going to work with it today remotely and try to get it going as they are closed but either they shut the machine off or it went to sleep and so now I can't work on it as there is no internet connection.  
One question I have:  You mentioned that it would be better to have a public network.  I have always had better luck creating mapped network drive then public when working with Quickbooks pro.  Is it different with QBPOS?
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226530
Hello. I did not make my earlier comment very clear. I do not use Home Group for this - true. But use Home/Private network setting not Public. Public will not work. And yes, mapped drives work.

It has been a very long time since I saw QBPOS but I thought it had the same network structure as QB Desktop Pro (which I use all the time).

When i started QBPOS it said "searching for files on server," found the folder the files were on, claimed it was loading the data but that is as far as it would go.

This appears to say that the mapping is OK.  Is there a Multi User setting to QBPOS?  That would have to be set for Multi User.

Can you make new QB User names to test with?
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Author Comment

by:beemmer
ID: 42226543
Here is something i found in my research on installing on a client computer: "Enter License and Product numbers from the CD holder purchased for the workstation or enter the same numbers used on the Server Workstation (with the latter choice, the Client will be able to run Point of Sale only if the Server Workstation closes the program"

I used the installation file found on the server station since the owner could not find the disk and also I used the same product key on the client computer as the one on the QBPOS server.
I have used this method to install quickbooks pro many times.  This method has never given me a problem.
QBPOS was running on the server when I tried to run the client QBPOS, so I am thinking this was the problem yesterday evening.  
But since the client computer is shut down and the store is closed I cannot try it out again till tomorrow
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226559
Please let us know. I always use the same license keys, but normally the main QB program does not have to be closed. That is different.
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Author Comment

by:beemmer
ID: 42226586
So far your help has been much appreciated.  
I am at a disadvantage because the Owner is on vacation and doesn't know where the original installation disks are
My only recourse is to use the installation file I found on the server and the license key in QBPOS on the server.
But hopefully I can resolve this tomorrow
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Author Comment

by:beemmer
ID: 42226748
Hello
I am back earlier then exptect.  I was able to remotely excess the client computer.  However, I am still not able get it to work.  I un-installed it, deleted the file folders in root drive, deleted the folder in the appdata folder, created a new test account, made sure the computer was mapped to the correct data on the server, shut down QBPOS on the server.  All this did no good.  I am now at a complete loss.
0
 

Author Comment

by:beemmer
ID: 42226752
QBPOS sees the correct file, says it is loading data and then simply freezes with everything grayed out.
I uploaded a picture of it froze up
failed-qpos.PNG
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226755
I am struggling myself here, but I am with you and will stay with you.

I know you reinstalled Windows on the Client Machine.

Do you still get the errors "The workstation has been unlocked to Pro Level" (I did not know what that meant) and "An outgoing call cannot be made since the application is dispatching a call". Are you still getting these?
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Author Comment

by:beemmer
ID: 42226757
Thanks for staying with me.  I am determined not to give up.  I do not want to dissapoint my customer.  
Yes I am still getting the error "The workstation has been unlocked to Pro Level" but not "An outgoing call cannot be made since the application is dispatching a call"
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226760
I think the second error may have been cleared by reinstalling.

Do you know what the first error is referring to?  I thought there was only one version of QBPOS.
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Author Comment

by:beemmer
ID: 42226774
Yes there is only on version of QBPOS
After googling on the "unlocked to Pro Level" error I found this:
https://www.qbdeal.com/quickbooks-point-of-sale-blog/349-point-of-sale-freezes-when-opening-on-a-client-workstation.html
I plan to try that and see if that works
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226775
Please let us know about the steps in the article. One step was to ensure Multi User mode which we discussed earlier. I do not see too many firewall issues once mapping is successful but do check.
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Author Comment

by:beemmer
ID: 42226822
Got it!
The Windows Home or work (private network location settings was blocking it.  As soon as I turned off that setting it worked fine.  
I first turned off multi-user mode and then turned it back on and that didn't help, so the next step was to turn off windows firewall and that's when it started to work.
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Author Comment

by:beemmer
ID: 42226823
By the way it works with QBPOS running or not running.
0
 
LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 42226829
Thanks for the update. Strange behavior because Private Network facilitates networking, not block it.
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Author Closing Comment

by:beemmer
ID: 42226840
Don't really know what caused it to do what it did, but with your help I learned a lot through this.  
Thanks for staying with me.
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LVL 97

Expert Comment

by:John Hurst
ID: 42226844
You are most welcome. I knew it was important to you (and your client), and I know it is helpful to have someone by your side. I was very happy to help you.
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