Kyocera KX driver accounting error when printing PDF's
I have an issue with a networked Kyocera CS 8025ci. The latest KX driver is installed on a Windows Server 2012 machine and the clients connect to that. Accounting is turned on. The problem is that when users print PDF's, it gives the error "Invalid Accounting Code" on the copier/printer. I've dealt with this issue before and was able to resolve it by setting the printer to "print directly to the printer", rather than spooling (thanks to the thread below):
https://community.spiceworks.com/topic/357270-kyocera-print-accounting-and-shared-queues-issue?page=1#entry-7073350
With the new device, that workaround did not work and I spent hours with the copier tech trying to resolve. We finally resolved by turning off both Bi-directional support and SNMP. So, it does work now, but I wanted to see if anyone else had experienced this issue and had any other advice or fixes that don't involve disabling those features.
https://community.spiceworks.com/topic/357270-kyocera-print-accounting-and-shared-queues-issue?page=1#entry-7073350
With the new device, that workaround did not work and I spent hours with the copier tech trying to resolve. We finally resolved by turning off both Bi-directional support and SNMP. So, it does work now, but I wanted to see if anyone else had experienced this issue and had any other advice or fixes that don't involve disabling those features.
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I am keen to see how this is fixed too. I have two law firms with Kyocera devices and are experiencing the same issue and the print vendor hasn't been able to fix. I am posting a comment so that a) you know you aren't the only one and b) I get a email when its resolved.
All workstations in my case are Windows 7 X64, sbs2011, but they have different model Kyocera's
All workstations in my case are Windows 7 X64, sbs2011, but they have different model Kyocera's
Most possible reason could be the driver issue. Worth trying with different drivers to see any of it make the difference.
I would also check with a different vendor (HP\Brother\Canon etc) to confirm its only an issue with this particular vendor, Kyocera!!!
I would also check with a different vendor (HP\Brother\Canon etc) to confirm its only an issue with this particular vendor, Kyocera!!!
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And, as I mentioned in the question, yes, the same issue occurs using a different Kyocera, but with that one, the workaround of printing directly to the printer instead of spooling seems to work.
I haven't tried turning off the firewall on the Windows 2012 print server, which I will try. But it seems to be either a KX driver issue (although I believe I tried their PCL driver and had the same problem), or a Windows server/print driver incompatibility issue.