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Computer won't recognize 2nd internal hard drive

Hello,
I just connected an internal hard drive for backup in a client's computer. It doesn't show up under PC and when I go into computer management - storage it does not show up there either. This is the first one I have installed on a Windows 10 system. I double checked connectors but did not test the drive outside the computer. I am now only able to work remotely on the computer for the time being.

Am I missing anything?
Mags

ASKER CERTIFIED SOLUTION

Dr. Klahn

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SOLUTION

fred hakim

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Mags

ASKER

Thanks guys. Yes it is a Dell! I will try the partition wizard and if that doesn't work I will check the bios next time I have physical access to his computer. I'll let you know if partition wizard was successful.

SOLUTION

dbrunton

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Mags

ASKER

Okay Dick I ran partition wizard and it did not detect the drive. Looks like I'll need to set up time to check into his bios setup, etc.

I'm not sure when that will be. Shall I close this session (I probably have enough information to continue) or leave open until I am finished?

Mags

ASKER

My client has not gotten back to me. If we decide to continue I use your suggestions
Thank you,
Mags