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Outlook encrypted email

Hi.

I am not very familiar with this option. But I have a user that is trying to create a generic encrypted email and save it as a template so he can simply click on the encrypted email template and send to a recipient when he wants.

He's getting an error:
Microsoft outlook had problems encrypting message because recipient had missing or invalid certificates or conflicting or unsupported encryption capabilities


How would the recipient be able to open the email once it has been encrypted or is it in-encrypted based on the recipients email address???

Can you even have an encrypted email template???

Is some sort of certificate need to also be sent or shared???


Thank you
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David Favor
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