Dan Eckert
asked on
Win 10 recovery
On a Lenovo Think Pad Edge, a Win 10 start up will not pass the open screen, and will shutdown before the ID login screen.
Attempts to reboot to safe made can sometimes get to recovery options that show start up repair, or system restore but when those processes are run no start up problems are corrected.
I've made a bootable 1703 USB upgrade that allows me to get to repair but again no improvement when start up repair or system restore is run from that point. The restore process works for an hour or more but the results are no better.
I'm trying to avoid the complete factory restore due to no backups available and it's an upgrade from Win 7.
Any other tricks or tools.?
Thanks
Attempts to reboot to safe made can sometimes get to recovery options that show start up repair, or system restore but when those processes are run no start up problems are corrected.
I've made a bootable 1703 USB upgrade that allows me to get to repair but again no improvement when start up repair or system restore is run from that point. The restore process works for an hour or more but the results are no better.
I'm trying to avoid the complete factory restore due to no backups available and it's an upgrade from Win 7.
Any other tricks or tools.?
Thanks
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SOLUTION
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If you can go into safe mode from advanced Options, then Uninstall your Antivirus / Security software and restart the PC and check if that fix the problem.
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Split:
-- fred hakim (https:#a42231247)
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seth2740
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Split:
-- fred hakim (https:#a42231247)
-- nobus (https:#a42231499)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
if it is in tact then you may be able to do the factory restore via the boot menu.
This article may help:
https://pcsupport.lenovo.com/us/en/solutions/ht002492