Link to home
Start Free TrialLog in
Avatar of kamran kazmi
kamran kazmi

asked on

We have an APC SURT5000XLI UPS that will not power up. It just has an illuminated Fault LED, 1 Battery Level LEDs on?

We have an APC SURT5000XLI UPS that will not power up.

It just has an illuminated Fault LED, and the 3rd and 4th Battery Level LEDs on. See embedded image.


LEDs on front of APC UPS
Can anyone translate what its trying to say? I can't find a fault finding guide anywhere, other than 'engineer required'. Such an engineer scratched his head, and said it needed replacing...

Thanks
Copy-of-IMG_20170722_134949.jpg
IMG_20170722_134949.jpg
ASKER CERTIFIED SOLUTION
Avatar of Alex
Alex
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
either that or it needs a service.
Avatar of kamran kazmi
kamran kazmi

ASKER

Hi,
   I'm checked all over board i haven't seen burning and all mosfets working properly - charging section, supply section, power factor and batt. boost section all will be perfect working i found problem on control card. so any one help in this. batteries voltages are perfect. checked all batteries through load tester many time charge and discharge batteries
IMG_20170727_161847-1-.jpg
IMG_20170727_161938-1-.jpg
ok,

Whether or not you can see the issue, whether or not the battery holds charge, this is a problem for the manufacturer, this is going to be a service call to APC.

Regards

Alex
thanks
You're welcome, sorry it turned out this way.
Service required