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Issue with Exchange ActiveSync

I've recently installed and fully configured a 2013 Exchange server. We initially tested Activesync with the server and had it work perfectly on both an Android and iPhone. We had some complications with some other things after, and since then we haven't been able to connect mobile devices to the email accounts.

I ran the test at https://testconnectivity.microsoft.com and this is the results.

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The link brings me to this page -> https://technet.microsoft.com/en-us/library/620c5ce8-3595-4658-9a7a-ec76c10e4a69.aspx 
Issue being that this is not Exchange 2013, but seems to be similar in issue. Anyone know steps to take to correct this?
Avatar of Ashish G
Ashish G

Hi

Can you please upload the complete EXRCA activesync test file?

Regards,
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ASKER

Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
request-id: 72ef329c-43b1-473c-a2ed-26ff6906f44d
X-CalculatedBETarget: contoso-srv01.contoso.local
MS-Server-ActiveSync: 15.0
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
X-MS-BackOffDuration: L/-470
X-MS-Diagnostics: &Log=PrxFrom:192.168.1.20_V120_HH:mail.contosomail.org_SmtpAdrs:jeklund%40contosomail.org_NMS1_St:F_Sk0_Srv:247a0c0d0s0e0r0A0sd_Ers1_Cpo19809_Fet20014_ExStk:H4sIAAAAAAAEAJ1S3W6CMBS%2bX7J3OJeYEB5giRcMdHEJzgyN17UcoLH0kLY4ffsddLhsLmZ69dGe9vsrmZKWHJU%2bmuxlLUyFUaxsfjBywAXaRhg0ng9g6xWZJ4jBdFrDTugO4UM4sChR7bCAkiz4GmG%2bzFNwKDur%2fAEKdNKq1vOQSpBkvFAGLSTz8SAbS88EvWCKOyXRhTx8JWEMwmSrO1OEb6vx%2bzoJ02QATVLo6PEBAISH7EqU9ESaCSMqtFGO%2frdeMpjq8yrnOKcLLkx9ex%2fdIZtYFP4i6Vk5eCbSKAy36e1hVk6F0ljcL5TRhglOk%2bBF00bomSkJqvNnCJN9yieXqkFwzJTzEzHD8T430O%2bHMNiSNcrtlGwm9sMbwZ%2bWQ8gYN7TP8VgkND%2bW%2f0mUUMN%2fXRGt2qKvLL2W4hY%2bxlaj%2f2ollhzCLSz1oEwV3EK1JrtFu6y5qyIYfQJufWo5SQMAAA%3d%3d_S110_Error:ADObjectWithNoSecurityDescriptor_Mbx:contoso-SRV01.contoso.local_Dc:contoso-SRV01.contoso.local_Throttle0_SBkOffD:L%2f-470_DBL7_DBS1_CmdHC-1477255686_TmRcv15:38:51.4508049_TmSt15:38:51.4508049_TmDASt15:38:51.4778766_TmPolSt15:38:51.4778766_TmExSt15:38:51.4778766_TmExFin15:38:51.5320208_TmFin15:38:51.6403084_TmCmpl15:39:11.4640079_ActivityContextData:ActivityID%3d72ef329c-43b1-473c-a2ed-26ff6906f44d%3bDbl%3aST.T%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d31%3bDbl%3aSTCPU.T%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d45%3bI32%3aMB.C%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d42%3bF%3aMB.AL%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d0.8095238%3bDbl%3aMBLB.T%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d19148%3bDbl%3aMBMC.T%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d1%3bDbl%3aBudgUse.T%5b%5d%3d189.503494262695%3bDbl%3aMAPI.T%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d34%3bI32%3aADS.C%5bcontoso-SRV01%5d%3d4%3bF%3aADS.AL%5bcontoso-SRV01%5d%3d0.864325%3bI32%3aADR.C%5bcontoso-SRV01%5d%3d1%3bF%3aADR.AL%5bcontoso-SRV01%5d%3d0.2434%3bI32%3aADW.C%5bcontoso-SRV01%5d%3d2%3bF%3aADW.AL%5bcontoso-SRV01%5d%3d50.94345%3bI32%3aATE.C%5bcontoso-SRV01.contoso.local%5d%3d1%3bF%3aATE.AL%5bcontoso-SRV01.contoso.local%5d%3d0%3bI32%3aRPC.C%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d42%3bDbl%3aRPC.T%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d34%3bI32%3aROP.C%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d312011453%3bI32%3aMAPI.C%5bcontoso-SRV01.8f7b257d-a39b-4b4c-9eda-e36b1118d051%5d%3d89%3bS%3aWLM.Cl%3dCustomerExpectation%3bS%3aWLM.Type%3dEas%3bS%3aWLM.Int%3dTrue%3bS%3aWLM.SvcA%3dFalse%3bS%3aWLM.Bal%3d480000%3bS%3aWLM.BT%3dEas_Budget:(D)Owner%3aSid%7econtoso%5cjeklund%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a480000%2cBalance%3a480000%2cCutoff%3a600000%2cRechargeRate%3a1800000%2cPolicy%3aGlobalThrottlingPolicy%5Ff59d9e59-c609-405c-a48f-4dd6b57a00c7%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a00%3a20.5085200_
X-DiagInfo: contoso-SRV01
X-BEServer: contoso-SRV01
Cache-Control: private
Content-Type: text/html; charset=utf-8
Set-Cookie: ClientId=9QSOJGMXUGU0OTMXJMULA; expires=Sat, 28-Jul-2018 15:38:51 GMT; path=/; HttpOnly,X-BackEndCookie=S-1-5-21-2631943820-1490472308-3620016830-1133=u56Lnp2ejJqBx5nInc3KyJvSnszGndLLncuc0saam57SmszJnc7Ozsebz8rOgYHNz87I0s/H0s3Iq87KxczGxc7O; expires=Sun, 27-Aug-2017 15:39:11 GMT; path=/Microsoft-Server-ActiveSync; secure; HttpOnly
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
X-FEServer: contoso-SRV01
Date: Fri, 28 Jul 2017 15:39:11 GMT
Content-Length: 5863
Elapsed Time: 20620 ms.
Hii,

Seems that you have already found the article check if inheritance is enabled on the affected user account.
Refer to the following article:
http://www.careexchange.in/exchange-activesync-returned-an-http-500-response-internal-server-error/
ASKER CERTIFIED SOLUTION
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Had the answer already.