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cloud telephony and hybrid telephony

Dear Experts
I am using sales force automation sugarcrm and we are evaluating the CTI integration either the complete cloud telephony or hybrid, one of the service provider has this hybrid where they do not charge for inbound and outbound call per minute unlike the complete cloud telephony instead they will host their server may be PBX and that is connected to their data center but application will used is of their platform, and calls will be routed to us directly from telco both the inbound and outbound unlike the complete cloud where calls are routed from their data centre.
please suggest the best solution to go for, pros and cons please. thanks in advance.

Goutham

ASKER

Hi Experts

can you please suggest

bbao

do you mean the business application is still running on-premises while the VoIP calls are handled in cloud?

Goutham

ASKER

Thank you very much for the reply, based on the experts suggestion I wanted to take the decision, at present our sales force automation application is on-site in such case going for cloud telephony would it be best practice or going for hybrid where the service provider will host their hardware in our site and they will connect those hardware to their cloud through mpls network iam convinced for hybrid but experts like your suggestion will be helpful for the decision making, please suggest.

bbao

what kind of phone system are you referring to? LAN connected phones or traditional phones cable-linked to a LAN connected a local ATA device?

Goutham

ASKER

Thanks for the reply, the call centre team who at present are using soft phones also IP phones connected to local ATA and PBX server.

ASKER CERTIFIED SOLUTION

bbao

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