RemoteAPP crashes from just one computer
Posted on 2017-07-31
I have a very odd situation for which I'm looking for assistance.
I have a client with a server running Server 2012 R2 Essentials. They use WSE RemoteApp to allow remote users to access QuickBooks Enterprise 16. This works fine for several users, except for one who just recently started having problems. He can connect to the server and log into QuickBooks, but QB will abort moments later with an Unrecoverable Error. The Code is 19758 66888. I'm not finding anything online about that error.
What is particularly odd about this is that it only occurs with this one computer. I try the same thing on another computer running the same version 1703 (and build) of Windows 10 Home, from the same location (have tried 2 different locations), using the same login and QuickBooks credentials with no problems.
I have installed a new hard drive in the laptop and reinstalled Windows 10 from scratch and the same symptom occurs. The BIOS and drivers are up to date with no errors.
When I reinstalled Windows, I did copy user data (Documents, etc.) from the old drive. I thought that might somehow be the issue, so I created a new user on the computer. It shows the same error. Both users are local admins.
The only common element with the failures is this specific computer. The error is coming from QuickBooks. I'm not seeing how something in this computer can cause the application error in the host computer.
I added a new Windows user on the server as well as a new QB user but still get the same symptoms.
I ran Windows Memory Diagnostic with no errors detected.
I've communicated with the company that produces WSE RemoteApp, but didn't get any solid answers there.
Any thoughts on what to look at next would be appreciated.