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Mark O'BrienFlag for United States of America

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Computer Aided Dispatch consoles need error reporting software ideas

Morning techs,

I work for a large Computer Aided Dispatch software support company.  We supply the HW and SW that runs in Police and Fire Departments all over the world.  

At my Tier, the Tier one we basically gather logs and screenshots from the dispatchers computers to escalate tickets to the Engineers.  There is an error report functionality but the DISPATCHER (whom you know is extremely busy) must MANUALLY run it themselves at time of event.  

Are there any *light* tools out there that can be installed onto the dispatchers computers that would log error reports automatically?

Computers are running Win 7 with just the dispatching SW

Thank you,
Mark88
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David Johnson, CD
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Im looking here too, in case we've missed something.
Mark88
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Yes fo rhte app.  Totally see what you mean.  Just checking for anyone knows of anything out there now.
Not sure why the dev team has not already written this.
Mark88