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send forms via outlook in quickbooks 2016

hi experts,

 I have quickbooks 2016 installed and when I go to Edit>preferences and click on send forms under send email using:
i only see web mail and I need outlook there because I need to send using outlook but it's somehow hidden and it doesn't let me see the other options... see screenshot
quickbooks.PNG
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frankbustos
Asked:
frankbustos
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
What version of Outlook?  

I have QB 2017 and Outlook 2016 and Send Form Preference shows me Outlook and I have used it.

QB-2017-Send-Forms
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frankbustosAuthor Commented:
outlook 2013
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John HurstBusiness Consultant (Owner)Commented:
That should work.

Try Repairing QB.  Open Control Panel, Programs and Features, go to QuickBooks and Repair. Restart afterward and check.
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frankbustosAuthor Commented:
yes because it was working before then i had to re-install the OS. ok doing repair now. thanks.
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John HurstBusiness Consultant (Owner)Commented:
I had to re-install the OS  <-- Also make sure Windows and, in particular, .NET Framework are all up-to-date. Big updates 3 days ago.
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John HurstBusiness Consultant (Owner)Commented:
it was working before ..... doing repair now.

Did the repair work?
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frankbustosAuthor Commented:
nope the repair didn't work
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John HurstBusiness Consultant (Owner)Commented:
Try the following (in order below).

1. Uninstall QuickBooks, restart the computer, install again and check.

2. Try a new, test Windows User Profile. Log into the new Windows Profile, and test QuickBooks. Office and QuickBooks are both sensitive to Windows profile errors.

2. The Windows reinstall may have gone wrong.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. It is possible you may need to go to the download location and run the program - it depends on exactly what MCL does (it changes from time to time). Allow the program to run. Allow drivers to update. Then select Keep Everything
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frankbustosAuthor Commented:
Thank you very much
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John HurstBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
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