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Removing Webroot SecureAnywhere

I have a client with a PC with Windows 10 Home. It hangs during startup. It has Webroot SecureAnywhere in its list of Features and Apps. Trying to uninstall from there brings up a message that it cannot find a certain uninstall program. I downloaded WRUpdaterTool.exe and ran it. It display messages as it ran indicating that it was succeeding, but in the end, the app still shows in Features and Apps. Does anyone know any other means to get rid of it? Thanks.

Dirk Strauss

Please forgive me if I sound unprofessional, but I hate that application with the fury of a billion suns. I installed it as part of a solution offered by my bank. Boy was I sorry I had ever installed it.

I digress. I used this article uninstallation issue solved to remove it from my machine.

Your best bet in that case is to restart the computer into Safe Mode (Not "with networking", just regular Safe Mode). It should NOT prompt you or trry to run int hat case. Then remove:
C:\windows\system32\drivers\wrkrn.sys
C:\windows\system32\wruser.dll
The entire C:\ProgramData\WRData\ folder
The entire C:\Program Files\Webroot\ folder
The C:\Program Files (x86)\Webroot\ folder if it exists

Be sure to read the entire thread. There is more info in that article.

John Griffith

Is this the Webroot Removal Tool that you used?

https://www.webroot.com/prodCheck/?pc=64150&origrc=1&oc=221&mjv=7&mnv=0&rel=6&bld=38&lang=en&loc=AUS&kc=ppc%60lkik^^afhgpewgfa&opi=2&omj=6&omn=1&osl=en&errid

If no-go on that, the only other way that I can think of to remove Webroot given that it claims certain files required for the uninstall/removal are missing is to install it again. Often, apps like this offer a "repair" feature (that appears during installation). If not, continue with the installation anyway, then use the Webroot Removal Tool to try and rid the system of it.

Regards. . .

jcgriff2

James Bunch

If the issue is not resolved by the removal tool during a normal boot, try running the system in Safe mode and run the removal tool inside that environment to keep any unnecessary programs from stopping the change.

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Josh Petraglia

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jdfreeman2000

ASKER

Webroot tech support removed it