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sikiru SANUSIFlag for Nigeria

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unwanted folder in Outlook 2013

An Unwanted folder got created by itself on user outlook 2013 and emails from particular users goes into the folder without any rule in place.
Kindly assist with resolution that can help.

Environment: Exchange Sever 2010 and outlook client 2013.
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Alex
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Nothing ever gets "Created by itself".

Move the mail out, delete the folder, check the rules.

This may help

https://www.extendoffice.com/documents/outlook/4505-outlook-change-default-delivery-location.html
Go to File>> Manage rules and alerts

Delete the rule and then delete the folder after backing up emails to inbox or any other folder if needed.


Thanks,
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PRADIIP SINGH

By Default Exchange will not create any folders in Exchange , what is that folder name, also check the outlook rules ans see if any rule is routing the email to that folder which will clarify that it was created purposely
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ASKER

The folder name is "Unwanted". There are no rules whatsoever on client outlook. I also logon to the web client and that same folder is there.
Thank you.
Thanks Singh.

I have tried this option as well but still same issue.

Thank You.
SOLUTION
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John
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First enable mailbox audit. That can help you to trace down, if it reoccurs again in future. For rule, use MFCMapi tool and check for any corrupt rule. Remove it, if  you found any corrupt rule. If user don't want this folder, better you delete it. Finally, I advise you to move this mailbox to another DB. With mailbox move lot of issue get fixed.
Thanks all.

I really appreciate!
You are very welcome and I was happy to help you.
I believe I had shared the same article anyway happy to see the issue is resolved