Paths are offline on Tsm 6.4 and can´t put them online.

Santiago, you'll have to check a few things.

1.- HW: go to the library and check why the status is off, maybe the drives are offline on the tape library, in which case, sort that out first.

2.- OS: check the status of the devices from the OS, since you haven't told us which OS, I will give you an AIX example:

lsdev -c tape

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and check that they are both Avaliable, not Defined.
You can also run a cfgmgr to rescan the buses and then issue lsdev -c tape again.

3.- SOFT: bring the PATHS online first, then the DRIVES.

if the previous steps didn't fix it, then you'll have to look at the following:

If after checking all this, you are still struggling, in that case you will have to look at LOGs (Tape Library, Tape Drive, Atape Drivers, TSM Device errors, and all this checking the error codes against the Tape Library manual). A few people prefer to this first, but it is a bit tedious, and sometimes you get things sorted quicker power cycling a tape drive and rescanning the buses.

Please, tell us which one worked for you.

Hi Santiago,
go to device manager and check if you see the jukebox into devices.
Should you not see any longer, you will just need to install drivers again and, after seeing it in Device Manager, you may update the offline paths to online and it should not return any error.
What library do you have ?
You may want as well to update driver to the latest release.

hope this helps
max

Carlos,
              Thanks for your answer. Im running the tsm server under windows 2012.  please can you give me the steps to follow under windows? Thanks again.

Hi max!
                Thanks for your answer. I have an IBM Storage 3100 library. The library is still present on the device manager and the drivers seems to be ok. Should i update the drivers anyway? any other recomendation?

Thanks in advance

if the library is there in device manager you do not need to reinstall drivers.

I'd rebuild library and drive configuration from scratch under TSM: I know it may scares you but it is harmless and I believe it may well resolve your problem: should you want to be more "soft", then just try and rebuild library configuration:

into devconfig file you should have the commands to rebuild the path; alternatively you need to know the symbolic name of library (you can check into device manager) or you can read it from devconfig file (under server directory).

then:

1) delete path <from server to library>
2) def path  <from server to library> online=y

if still no joy, the repeat the above for the library and do that for the drive as well.

Once removed drive, library and paths, you start from scratch in the order given at this link:
http://www-01.ibm.com/support/docview.wss?uid=swg21169193

you won't lose any data because they are tied to device class,, which remains untouched

hope this helps
max

max!
           Seem that im missing some steps. Please can you give me the steps to delete recreate the paths and the drives and the order to do it?

Thanks in advance.!!!

Santi.

max,
          i think there is a different problem.  here are my steps:

1-
tsm: VWARCKDSTSM01>DELete PATH VWARCKDSTSM01 drive1 SRCType=server desttype=drive library=libtsm
ANR1721I A path from VWARCKDSTSM01 to LIBTSM DRIVE1 has been deleted.

tsm: VWARCKDSTSM01>DELete PATH VWARCKDSTSM01 drive2 SRCType=server desttype=drive library=libtsm
ANR1721I A path from VWARCKDSTSM01 to LIBTSM DRIVE2 has been deleted.

tsm: VWARCKDSTSM01>q path

Source Name     Source Type     Destination     Destination     On-Line
                                Name            Type
-----------     -----------     -----------     -----------     ----------
VWARCKDSTS-     SERVER          LIBTSM          LIBRARY         Yes
 M01

tsm: VWARCKDSTSM01>q drive

Library Name     Drive Name       Device Type     On-Line
------------     ------------     -----------     -------------------
LIBTSM           DRIVE1           LTO             Yes
LIBTSM           DRIVE2           LTO             Yes


2-

tsm: VWARCKDSTSM01>DEFINE PATH VWARCKDSTSM01 drive1 SRCTYPE=server DESTTYPE=drive LIBRARY=libtsm DEVICE=mt9.0.0.0 ONLINE=yes

ANR8444E DEFINE PATH: Library LIBTSM is currently unavailable.
ANS8001I Return code 15.

what do you think?

is TS3100 connected with Fiber or SAS ?

library must be define BEFORE than drive, along with the PATH

is conected with fiber. Let me execute the steps and i´ll back to you,


Thanks a lot max.

Max!
         You are the one!!! jajaja everything went smooth. thanks a lot for your help!

Hi, I guess Santiago meant to assign point to my answer ...

Mi intention was to assign points to max_the_king.

Thanks a lot for your help Max, The configuration went smooth.