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iPhone mail/calendar app, intermittent office 365 sync issue

Office 365 setup. Default iPhone mail/calendar apps. Settings are correct on the app.

The user is experiencing random/intermittent sync problems. For instance, a meeting will be updated in Outlook, but the change doesn't sync. Certain mails don't arrive in inbox. Move that mail into a different folder and it appears. I've double checked all the settings and they appear fine. I deleted the calendar data, added again and the change in meeting synced no problem. It keeps happening though. Can anyone suggest something that I can do to prevent this?
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Alan
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