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Dears, 
 
I am about to embark in the management of my company using JIRA tools. 
I have been using trello, Smartsheets,Axosoft , Todoist.Assembla and toodledo. 
So I do have some experience with Agile/Kanban. 
I have set up JIRA yet I am faced with some &quot;organizational dilemma&quot;. 
My setup is as follows : 
we are 4Developers. 
2 fully dedicated to developing 
1-Developing + managing the company (tasks/prioirities) 
1 Developing + help desk 
 
We are now managing around 30 Customers and we also have our own project (a New software to be launched in 2019) 
I got JIRA software + confluence +Service Desk +Tempo Planner. 
My question is how to configure JIRA. 
1-Do I create a project per customer ? and if yes how to aggregate them later on ? 
2-How to link the Service Desk to my project (s) - If I allow 1 customer to post on JIRA Desk shouldn't that ticket be also showing in the project 
 
As you see my problems are related to &quot;business&quot; configuration. And I am expecting to need some help with this. 
Where can I get that help ? Coz reading the JIRA help won't be enough. It helps me understand how the tool work , but not what is the best way to configure it ! 
Thanks
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Dears,

I am about to embark in the management of my company using JIRA tools.
I have been using trello, Smartsheets,Axosoft , Todoist.Assembla and toodledo.
So I do have some experience with Agile/Kanban.
I have set up JIRA yet I am faced with some "organizational dilemma".
My setup is as follows :
we are 4Developers. 
2 fully dedicated to developing
1-Developing + managing the company (tasks/prioirities)
1 Developing + help desk 

We are now managing around 30 Customers and we also have our own project (a New software to be launched in 2019)
I got JIRA software + confluence +Service Desk +Tempo Planner.
My question is how to configure JIRA.
1-Do I create a project per customer ? and if yes how to aggregate them later on ?
2-How to link the Service Desk to my project (s) - If I allow 1 customer to post on JIRA Desk shouldn't that ticket be also showing in the project 

As you see my problems are related to "business" configuration. And I am expecting to need some help with this.
Where can I get that help ? Coz reading the JIRA help won't be enough. It helps me understand how the tool work , but not what is the best way to configure it !
Thanks

JIRA Project Vs JIRA Projets

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.

Project Management

Project management software has the capacity to help plan, organize, and manage resource tools and develop resource estimates. Depending on the sophistication of the software, it can manage estimation and planning, scheduling, cost control and budget management, resource allocation, collaboration software, communication, decision-making, quality management and documentation or administration systems.

Project Management Software

Developed by Atlassian, Inc., JIRA is a software tool for issue tracking and project management.

JIRA

Quality assurance (QA) is a way of preventing mistakes or defects in products and systems, and avoiding problems when delivering solutions or services to customers. QA is applied to software to verify that features and functionality meet business objectives, and that code is relatively bug free prior to shipping or releasing new software products and versions. Quality assurance comprises administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. Two principles included in quality assurance are: "Fit for purpose" (the product should be suitable for the intended purpose); and "right first time" (mistakes should be eliminated).