Windows 10 Blue Screen of Death minidump analysis request
Greetings wise wizards of EE:
I'm helping a friend who has an HP home desktop running Windows 10. Recently her machine has begun producing the dreaded Blue Screen of Death, but otherwise is running normally.
I've copied the latest three minidump files from the C:\Windows\Minidump folder, which I now attach to this inquiry.
I request an analysis of the attached minidump files, to reveal the nature of the BSOD problem. Though I am grateful for any input, I ask specifically for analysis of the minidump files, rather than just general maintenance or security advice, so that I may tackle the solution directly.
My thanks in advance,
Zovoth
081017-29968-01.dmp
081017-28921-01.dmp
081017-40437-01.dmp
I'm helping a friend who has an HP home desktop running Windows 10. Recently her machine has begun producing the dreaded Blue Screen of Death, but otherwise is running normally.
I've copied the latest three minidump files from the C:\Windows\Minidump folder, which I now attach to this inquiry.
I request an analysis of the attached minidump files, to reveal the nature of the BSOD problem. Though I am grateful for any input, I ask specifically for analysis of the minidump files, rather than just general maintenance or security advice, so that I may tackle the solution directly.
My thanks in advance,
Zovoth
081017-29968-01.dmp
081017-28921-01.dmp
081017-40437-01.dmp
Before digging into the dump, what BSOD do you get?
ASKER
Greetings Experienced Member and ste5an:
Many thanks for responding so quickly... the minidump files are present, please refresh the inquiry... the new interface didn't seem to allow files other than images to be attached, so I had to edit the question after submitting, to attach the files... but you were too fast for me...
ste5an, I have not seen the BSOD directly... I just have the minidump files.
There you have it. I hope that helps,
Zovoth
Many thanks for responding so quickly... the minidump files are present, please refresh the inquiry... the new interface didn't seem to allow files other than images to be attached, so I had to edit the question after submitting, to attach the files... but you were too fast for me...
ste5an, I have not seen the BSOD directly... I just have the minidump files.
There you have it. I hope that helps,
Zovoth
ASKER CERTIFIED SOLUTION
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Uninstall AMD Over driver. Check if _NORMAL_ graphics drivers need updating too, do not install any overdrive options if it asks.
Update LAN driver (the Atheros Gigabit one) if possible.
Update LAN driver (the Atheros Gigabit one) if possible.
SOLUTION
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SOLUTION
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SOLUTION
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ASKER
Greetings Experienced Member, MASQ, Tom Cieslik and nobus:
Many thanks for your rapid and helpful replies in regards to the dreaded BSOD. It seems the general consensus is a hardware issue, or possibly memory failure. I will test the modules, and dust out her tower, and hopefully that will beat back any future BSOD messages.
May the wind be at your back and take care,
Zovoth
Many thanks for your rapid and helpful replies in regards to the dreaded BSOD. It seems the general consensus is a hardware issue, or possibly memory failure. I will test the modules, and dust out her tower, and hopefully that will beat back any future BSOD messages.
May the wind be at your back and take care,
Zovoth
You are very welcome and I was happy to help
ASKER
Greetings wise wizards who assisted me:
I just wanted to follow up on this question, as with your help, I was able to resolve the issue... my friends HP desktop tower, which she regularly has atop her desk (not on the floor), had dust completely packed in the heat sink above the processor. Interestingly, it was not very dusty anywhere else inside the tower, but the heat sink fins on this unit at very close together, and collected and packed in a heavy layer of dust so that the cooling fan couldn't be effective.
So, overheating was definitely the issue, as I cleared the dust, and it has been several days with no BSOD re-occurrence.
Many thanks again to all who helped,
Zovoth
I just wanted to follow up on this question, as with your help, I was able to resolve the issue... my friends HP desktop tower, which she regularly has atop her desk (not on the floor), had dust completely packed in the heat sink above the processor. Interestingly, it was not very dusty anywhere else inside the tower, but the heat sink fins on this unit at very close together, and collected and packed in a heavy layer of dust so that the cooling fan couldn't be effective.
So, overheating was definitely the issue, as I cleared the dust, and it has been several days with no BSOD re-occurrence.
Many thanks again to all who helped,
Zovoth
2. Update BIOS, Chipset and Video and then restart to see if that helps.