Quickbooks 2011 Pro Will not intstall

Joseph Salazar
Joseph Salazar used Ask the Experts™
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I have a client running Windows 7-64bit and attempting to install Outlook 2011-Pro

After installing The Licenses it takes only about 10 Seconds till it gets to the Installation of Flash when it Crashes.

Please view the Error messages in Order.

1) Failed to Install < Adobe Flash Player ActiveX Setup
2) FP_AX_MSI-INSTALLER.exe    installer error message
3) 2nd Installer Error Message
4) MSI 1603 error message

I have already reinstalled flash Player
1st-Message.PNG
2nd-Message.PNG
3rd-message.PNG
4th-Message.PNG
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Scott CSenior Engineer
Commented:
Try installing on another computer to make sure the disk you're installing from doesn't have a scratch.

Also, this may tell you if there is an issue with the computer you are trying to install the software on.

Are you installing from physical media?
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Installing from a Download

Re-Downloaded and same issue

Created new user and tried that...Same issue

Always crashes on Flash install

cjoego
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
QuickBooks 2011 is old and long out of support.

1. Flash may be versions ahead of QB V2011 and I do not think you can roll Flash back.
2. Make sure .NET Framework is up to date - Windows 7 sometimes put .NET as "recommended"
3. Try a newer version of QuickBooks. V2017 works fine on Windows 7 and 10.
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Scott CSenior Engineer

Commented:
Try another computer.  Another user would give the same results if there is a problem with that system's OS.
Commented:
I would try removing the flash you installed and any other dependent stuff (like .net).  Let quick books use their Version.    QB 2011 is very OLD and likely current versions of the supporting tools are causing issues for the installation.  Once its installed and as updated as you can get it make an image backup.  Then try updating your flash .net etc.
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
I installed the QB on another Computer and it installed Perfectly
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If Flash and .NET are up to date on the other computer, then please do a Windows Repair Install on the  problem computer.
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Did Everything and still will not install on the Computer
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So QB installs fine on another computer and not in any way on this computer including a new Windows User Account.

So backup, format and reinstall Windows . That will be the solution here.
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Ended up Downloading Microsoft Fix-it for Installing and Uninstalling a program

Selected Uninstall and pointed to the Flash player

Installed Quickbooks and it installed without a hitch,

Thanks everyone.

Cjoego

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