Quickbooks-Stuck Updating Files

mapalaska2003
mapalaska2003 used Ask the Experts™
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I have a user that occasionally uses Quickbooks hosted on another PC. When trying to open the company file it wants to do an update but gets stuck between 10 & 15%. I have performed a manual update, but am having the same problem when trying to open the file.

Thanks in advance for any assistance.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you have updated the QB Program (Payroll updates the program for example), then the Data File needs to be updated. Is this what you are talking about (I think so).

Updating the data file should never be updated over a network.

Go to the other PC, make a copy of the company file in a secure location, now open QuickBooks, open the Company File, make sure it opens. Then QB, File, Utilities, and select Rebuild. Rebuild the file and test it. Is all working?

Now go to the other PC, Open QuickBooks and open the file.

Does it open properly.

Author

Commented:
The computer that has the data file on it is accessed by that user daily with no problem.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Then on the other computer, uninstall QuickBooks, restart the computer, and reinstall QuickBooks.

Test that and if that does not work, make a new, test Windows User Profile (Account) . Log into the new Windows Account and test QuickBooks

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Commented:
Thanks

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