xchiazyx
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Dell Inspiron laptop black screen
Hi All Expert,
Good Day.
My colleague has a Dell Inspiron laptop and his laptop can't even get pass the POST message and then black screen all the way, I suspect is hardware issue, but don't know is which part of the hardware, if any expert here has encountered this before kindly advise me on.
Thanks!
Good Day.
My colleague has a Dell Inspiron laptop and his laptop can't even get pass the POST message and then black screen all the way, I suspect is hardware issue, but don't know is which part of the hardware, if any expert here has encountered this before kindly advise me on.
Thanks!
Would you describe exactly what is seen when the system tries to start, including any messages?
SOLUTION
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post a picture of the screen please + laptop model
you can Always remove the disk and all ram sticks - except one to test
can it boot from a bootable cd, or usb device?
you can Always remove the disk and all ram sticks - except one to test
can it boot from a bootable cd, or usb device?
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ASKER
Hi Expert,
I have a hand on the laptop and it's really can't boot to the desktop, it's windows 10 and it happens after an update. After few force boot, I am getting BSOD but no error code or other information was given, sometime it will hang on the BSOD and auto repair will hang, did a Dell SupportAssist hardware test and the hardware is working fine, on the F12 boot menu it's unable to found both my thumb drive also thus unable to repair the os and reformat. Appreciate if advice is given.
Thanks!
I have a hand on the laptop and it's really can't boot to the desktop, it's windows 10 and it happens after an update. After few force boot, I am getting BSOD but no error code or other information was given, sometime it will hang on the BSOD and auto repair will hang, did a Dell SupportAssist hardware test and the hardware is working fine, on the F12 boot menu it's unable to found both my thumb drive also thus unable to repair the os and reformat. Appreciate if advice is given.
Thanks!
Try to Re-seat and test RAM modules one by one.
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ASKER
I guess the OS is damaged after windows 10 update, luckily he still has few months warranty left and he's our site engineer so let his IT side finish what I have done better, thanks to all who have reply.
Thanks for the update.