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Is there a tool I can install for our desktop techs to remote from their desktop to a client that is on a RDS Host? &nbsp;I don't wan them to have access to ServerManager with in the RDS Farm but would like for them to be able to remote to a user that is connected to a RDS host server.
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Is there a tool I can install for our desktop techs to remote from their desktop to a client that is on a RDS Host?  I don't wan them to have access to ServerManager with in the RDS Farm but would like for them to be able to remote to a user that is connected to a RDS host server.

Helpdesk Tech Remote access to RDS Client

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.

Remote Access

A desktop computer is a personal computer designed for use at a single location due to its size and power requirements, usually by one person. The most common configuration has a case that houses the power supply, motherboard, disk storage (usually one or more hard disk drives and optical disc drives); a keyboard and mouse for input; and computer monitor and printer for output. The case may be oriented horizontally and placed atop a desk or vertically and placed underneath or beside a desk.

Desktops

Windows Server 2012 is the server version of Windows 8 and the successor to Windows Server 2008 R2. Windows Server 2012 is the first version of Windows Server to have no support for Itanium-based computers since Windows NT 4.0. Windows Server 2012, now in its second release (Windows Server 2012 Release 2) includes Foundation, Essentials, Standard and Datacenter, and does not support IA-32 or IA-64 processors.