Abdul Ghaffar
asked on
iphone is disabled connect to itunes
My IPhone 6+ is showing "IPhone is disabled connect to iTunes". When I tried to connect it with iTunes it said "ITunes could connect to this IPhone. an unknown error occurred (0xE8000015)". There is important data in my IPhone. When I connect this iPhone to computer and tried to locate data. it is showing data in internal memory but when I open the folder it said that folder is empty.
Dear friends kindly guide me.
Dear friends kindly guide me.
ASKER
No , it did not connect because I am unable to authorize it fro phone, because phone is showing disable.
Close iTunes, remove the folder C:\Users\[username]\AppDat
If not, you need to ask Apple Support why the phone is disabled. There may be another reason which is not clear from the above description.
If not, you need to ask Apple Support why the phone is disabled. There may be another reason which is not clear from the above description.
Do not do anything now.
Have you connect your iPhone to another computer before and have done a backup via iTunes?
Have you let your kids to play with your iPhone? They might have tried to unlock your iPhone more than 10 times with a wrong passcode and your iPhone will be disabled afterwards.
If the data inside your iPhone is important, check to login to icloud.com to see whether your data are on iCloud.
If you are first owner of your iPhone and you bought it via your carrier or at Apple Store, schedule a time at the genius bar of the nearest Apple Store and see whether Apple can help you.
If all of the above cannot work, forget about your data and reset your iPhone.
Have you connect your iPhone to another computer before and have done a backup via iTunes?
Have you let your kids to play with your iPhone? They might have tried to unlock your iPhone more than 10 times with a wrong passcode and your iPhone will be disabled afterwards.
If the data inside your iPhone is important, check to login to icloud.com to see whether your data are on iCloud.
If you are first owner of your iPhone and you bought it via your carrier or at Apple Store, schedule a time at the genius bar of the nearest Apple Store and see whether Apple can help you.
If all of the above cannot work, forget about your data and reset your iPhone.
ASKER
@John
it did not work
@ Jacki
I need my data
it did not work
@ Jacki
I need my data
ASKER CERTIFIED SOLUTION
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SOLUTION
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If you do not know the iPhone passcode and you do not have a backup, the data on the iPhone will be erased and lost forever. There is no way around that, not even Apple can unlock an iPhone and access the data in such a situation. Thus, the lesson is don’t forget a device passcode, and always keep regular backups!
Source: http://osxdaily.com/2016/02/26/iphone-is-disabled-fix/
I can help to verify whether the above info is true or not.
In real life, I only use a iPhone 5 which is an obsolete phone from my friend and I have disabled the passcode as my daughter likes to play with it and watch YouTube on it.
Source: http://osxdaily.com/2016/02/26/iphone-is-disabled-fix/
I can help to verify whether the above info is true or not.
In real life, I only use a iPhone 5 which is an obsolete phone from my friend and I have disabled the passcode as my daughter likes to play with it and watch YouTube on it.
Now start iTunes, turn on your phone, connect it by USB cable and Authorize it.
That should work. If not and you have an Apple Store, call Apple Support and ask. You may need to reset your phone, but I would like to see if it connects that way above.