error:java.lang.Exception:the object exporter specified was not found

Good morning, (Question made on July 25 of this year)

I have the following disadvantage, currently in my organization uses a tool called HP Service Manager CMDB to perform the discovery of all servers in its infrastructure.

When I try to perform the discovery of two Windows servers through the tool I encounter the following errors:

- error: java.lang.Exception: The object exporter specified was not found.
- error: java.lang.Exception: Failed to connect to Wmi:RPC Server not available

I have doubt and could be an error internally of the tool and the operating system, since the firewall is disabled and I do not know what else could be happening.

Have you tried to determine if WMI/RPC not being blocked or are even enabled on the two servers?

Try from the problem server:
Run from CMD, net stop winmgmt, then net start winmgmt.
Opened IMAPv4 ports, TCP 135 / 445 and UDP 137; as well as 1024-5000 sometimes WMI can use a dynamic port in that range.
Disabled the firewall completely - verify in services that its actually off, not just in the GUI.
Run netsh advfirewall firewall set rule group="windows management instrumentation (WMI)" and "remote administration"
Make sure DCOM config is setup correctly.

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good morning Blue Street Tech

According to the recommendations above, proceed to the above tests, however the servers can not be discovered by the HP CMDB Universal tool. Of the 16 servers that need to be discovered, only 8 give positive, the other 8 can not be discovered, and have the same configurations as the other computers that can be discovered.

For the servers that are presenting the problem, the same error still occurs:

Error: java.lang.Exception: The specified object exporter could not be found

I was wondering a bit and this error appears with different codes, I am not sure if it is due to the HP CMDB Universal tool or open a case with HP support to validate that it may be happening.

Stay tuned to your comments.

Regards ...