rpriebe2600
asked on
SBS 2011/Exchange 2010 user unable to get email remotely or on phone
We recently had our Exchange Server 2010 (SBS 2011) fail and we had to load the database and logs from a backup that was completed 12 hours before the server crash. Since then we have been getting strange mailbox and calendar errors. We are in the process of moving to a new server, but need to resolve some issues. The worst is that one client can get email while using Outlook in the office, but can't get email with OWA (either in the office or remotely) or on his phone. Any help is greatly appreciated.
Here is the error message:
Request
Url: https://remote.priebesecurity.com:443/owa/
User host address: 192.168.2.25
User: Kirby Roundtree
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip ients/cn=K irby Roundtree
SMTP Address: kroundtree@priebesecurity. com
OWA version: 14.1.438.0
Exception
Exception type: Microsoft.Exchange.Data.St orage.Stor agePermane ntExceptio n
Exception message: The process failed to get the correct properties.
Call stack
Microsoft.Exchange.Data.St orage.Mapi PropertyBa g.GetPrope rties(ILis t`1 propertyDefinitions)
Microsoft.Exchange.Data.St orage.Stor eObjectPro pertyBag.I nternalLoa d(ICollect ion`1 extraProperties)
Microsoft.Exchange.Data.St orage.Stor eObjectPro pertyBag.. ctor(Store Session session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
Microsoft.Exchange.Data.St orage.Stor eObjectPro pertyBag.. ctor(Store Session session, MapiProp mapiProp, ICollection`1 autoloadProperties)
Microsoft.Exchange.Data.St orage.Item Builder.Co reItemBind (StoreSess ion session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
Microsoft.Exchange.Data.St orage.Item Builder.It emBindAsMe ssage(Stor eSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
Microsoft.Exchange.Data.St orage.Item .BindAsMes sage(Store Session session, StoreId itemId, ICollection`1 propsToReturn)
Microsoft.Exchange.Data.St orage.User Configurat ionCache.G et(UserCon figuration Name configName, StoreObjectId folderId)
Microsoft.Exchange.Data.St orage.User Configurat ionManager .InternalG etUserConf iguration( StoreId folderId, UserConfigurationName configurationName, UserConfigurationTypes freefetchDataType)
Microsoft.Exchange.Clients .Owa.Core. UserOption s.GetUserC onfigurati on()
Microsoft.Exchange.Clients .Owa.Core. UserOption s.Load(ILi st`1 properties)
Microsoft.Exchange.Clients .Owa.Core. UserOption s.LoadAll( )
Microsoft.Exchange.Clients .Owa.Core. UserContex t.Load(Owa Context owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Cr eateUserCo ntext(OwaC ontext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Pr epareReque stWithoutS ession(Owa Context owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Ac quireAndPr eprocessUs erContext( OwaContext owaContext, HttpRequest request)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.In ternalDisp atchReques t(OwaConte xt owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchRequ est(OwaCon text owaContext)
Microsoft.Exchange.Clients .Owa.Core. OwaRequest EventInspe ctor.OnPos tAuthorize Request(Ob ject sender, EventArgs e)
System.Web.HttpApplication .SyncEvent ExecutionS tep.System .Web.HttpA pplication .IExecutio nStep.Exec ute()
System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
Inner Exception
Exception type: Microsoft.Mapi.MapiExcepti onJetError ReadVerify Failure
Exception message: MapiExceptionJetErrorReadV erifyFailu re: Unable to get properties on object. (hr=0x80004005, ec=-1018) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDo Rpc called [length=613] Lid: 43559 EMSMDBPOOL.EcPoolSessionDo Rpc returned [ec=0x0][length=450][laten cy=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 17082 ROP Error: 0xFFFFFC06 Lid: 26977 Lid: 21921 StoreEc: 0xFFFFFC06 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 1238 Remote Context Overflow Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x3D2F0003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x672D0003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x672F0014 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67A40014 Lid: 21970 StoreEc: 0xFFFFFC06 Pro
Here is the error message:
Request
Url: https://remote.priebesecurity.com:443/owa/
User host address: 192.168.2.25
User: Kirby Roundtree
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip
SMTP Address: kroundtree@priebesecurity.
OWA version: 14.1.438.0
Exception
Exception type: Microsoft.Exchange.Data.St
Exception message: The process failed to get the correct properties.
Call stack
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
System.Web.HttpApplication
System.Web.HttpApplication
Inner Exception
Exception type: Microsoft.Mapi.MapiExcepti
Exception message: MapiExceptionJetErrorReadV
ASKER
It was a dirty shutdown and we were unable to do a database recovery. We had to restore a backup and mount that.
Hi,
All the users are not able to connect to OWA? Or only for example kirby?
Regards
Valentina
All the users are not able to connect to OWA? Or only for example kirby?
Regards
Valentina
ASKER
Just Kirby. One other user can view email, but not her calendar. Those are the only two I know of.
Hi,
It will good to repair mailbox with the following command:
New-MailboxRepairRequest -Mailbox "kirby" -CorruptionType ProvisionedFolder,SearchFo lder,Aggre gateCounts ,Foldervie w -Archive
You need to replace kirby with the correct alias.
Regards
Valentina
It will good to repair mailbox with the following command:
New-MailboxRepairRequest -Mailbox "kirby" -CorruptionType ProvisionedFolder,SearchFo
You need to replace kirby with the correct alias.
Regards
Valentina
ASKER
Exchange Server 2010
Microsoft Corporation
Version: 14.01.0438.000
I don't think that command is supported. Am I correct?
Microsoft Corporation
Version: 14.01.0438.000
I don't think that command is supported. Am I correct?
Hi,
It is supported in Exchange 2010 (Applies to: Exchange Server 2010 SP2, Exchange Server 2010 SP3)
You have SP1 so no, it seems to be not supported.
Regards
Valentina
It is supported in Exchange 2010 (Applies to: Exchange Server 2010 SP2, Exchange Server 2010 SP3)
You have SP1 so no, it seems to be not supported.
Regards
Valentina
ASKER
That's unfortunate. Any other ideas? Maybe archive it to PST and then recreate the account? Would that work?
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ASKER
Do you have any specific steps you would take to do this correctly? Unfortunately, I know just enough to know how much I don't know and that there are more ways to mess it up then to do it correctly.
SOLUTION
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ASKER
As I noted above, our server is too old for the new-mailboxrepairrequest command.
Thank you for the pointer to the recovery software. I have decided to hire a local IT professional to come and fix it. And then move the whole thing to the cloud.
Thank you for the pointer to the recovery software. I have decided to hire a local IT professional to come and fix it. And then move the whole thing to the cloud.
No more replies from the author, the issue seems to be solved
When you recover the database before mounting, it was in clean shutdown?
Regards
Valentina