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External Hard Drive -- fails on Dell Server ?

Any ideas why the below Test #1 fails since
both WD MyBooks are the same make/model/size/etc ?
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Test #1
1. plug WD MyBook #1 into Dell server #1
2. open Windows 2012 R2 "Disk Management"
3. wait about 5 minutes
4. disk never appears
5. reboot server
6. still cannot get it to appear
7. formatted WD MyBook #1 via another computer
8. retested above #1-#7, still fails
---------------------------------------------
Test #2
1. plug WD MyBook #2 into Dell server #1
using same power & USB cords as above Test #1
2. open Windows 2012 R2 "Disk Management"
3. wait about 5 minutes
4. disk appears correctly
---------------------------------------------
Test #3
1. plug WD MyBook #1 into Dell server #2
using same power & USB cords as above Test #1
2. open Windows 2012 R2 "Disk Management"
3. wait about 5 minutes
4. disk appears correctly
5. retested above Test #1, still fails

Indyrb

Instead of waiting 5 minutes
go to diskmgmt.msc
Scan for all new drives
see if it is offline/ not initalized

Also, In bios do you have USB 3.0 enabled?
What made/model is the server?

finance_teacher

ASKER

I plugged the external HD into the server's 3.0 port and it worked

Very odd that all other external HDs with the same make & model work on the 3.1 port

I guess I just need to change this in the BIOS ?

ASKER CERTIFIED SOLUTION

Indyrb

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