Unable to modify contacts in Skype for Business
I am unable to add, remove or move contacts or groups in Skype for Business (Office365 2016).
Whichever operation I try I see the error:
"Cannot add, remove or move contacts or groups at this time. Please try again later."
I see a lot of similar, frustrated S4B/Lync users on Google with the same problem.
Other S4B functionality appears to work normally - I am able to search users and make/receive calls and IMs, I just can't add them to any groups.
I have tried deleting my SIP folder and AccountProfile.dat, but am still experiencing the same problem. Other users within the same operation do not have the same issue. I have tried it with Outlook as my default email and contact programme and without.
Any better ideas?
TIA
Whichever operation I try I see the error:
"Cannot add, remove or move contacts or groups at this time. Please try again later."
I see a lot of similar, frustrated S4B/Lync users on Google with the same problem.
Other S4B functionality appears to work normally - I am able to search users and make/receive calls and IMs, I just can't add them to any groups.
I have tried deleting my SIP folder and AccountProfile.dat, but am still experiencing the same problem. Other users within the same operation do not have the same issue. I have tried it with Outlook as my default email and contact programme and without.
Any better ideas?
TIA
Vasil Michev (MVP)
That's usually due to exchange connectivity issues (the client is not able to "talk" to the Exchange server). More general, you are probably stuck on using the UCS instead of SfBO-based contact list. You can check whether this is indeed the case and work to solve the issue by following the steps here: https://support.microsoft.com/en-us/help/2811654
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