SteveDSL
asked on
%PHY-4-SFP_NOT_SUPPORTED: The SFP in (PortNo#) is not Supported - Cisco Catalyst 2960 X Series (WS-C2960X-48TS-LL)
I am trying to add a non cisco SFP between two catalysts, and am getting the error %PHY-4-SFP_NOT_SUPPORTED: The SFP in (PortNo#) is not Supported.
I have tried running the commands:
Switch(config)#service internal
Switch(config)#no errdisable detect cause gbic-invalid
Switch(config)#service unsupported-transceiver
Switch(config)#int gi0/49
Switch(config-if)#no shutdown
Switch(config-if)#do copy run start
However, the issue is still occurring. I have rebooted the switch after the above with no joy. Cable being used is a StarTech 3m SFP+ 10-Gigabit Ethernet (10Gbe) Twinax Cable. I will be upgrading the firmware to 15.2.6 while waiting for a reply.
Any help will be appreciated.
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 50 WS-C2960X-48TS-LL 15.2(2)E6 C2960X-UNIVERSALK9-M
I have tried running the commands:
Switch(config)#service internal
Switch(config)#no errdisable detect cause gbic-invalid
Switch(config)#service unsupported-transceiver
Switch(config)#int gi0/49
Switch(config-if)#no shutdown
Switch(config-if)#do copy run start
However, the issue is still occurring. I have rebooted the switch after the above with no joy. Cable being used is a StarTech 3m SFP+ 10-Gigabit Ethernet (10Gbe) Twinax Cable. I will be upgrading the firmware to 15.2.6 while waiting for a reply.
Any help will be appreciated.
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 50 WS-C2960X-48TS-LL 15.2(2)E6 C2960X-UNIVERSALK9-M
ASKER
I tried the above, and I am still getting the error. Entry shown below:
FLROrp-Cat02>
FLROrp-Cat02>en
Password:
FLROrp-Cat02#config t
Enter configuration commands, one per line. End with CNTL/Z.
FLROrp-Cat02(config)#servi ce internal
FLROrp-Cat02(config)#no errdisable detect cause gbic-invalid
FLROrp-Cat02(config)#servi ce unsupported-transceiver
Warning: When Cisco determines that a fault or defect can be traced to
the use of third-party transceivers installed by a customer or reseller,
then, at Cisco's discretion, Cisco may withhold support under warranty or
a Cisco support program. In the course of providing support for a Cisco
networking product Cisco may require that the end user install Cisco
transceivers if Cisco determines that removing third-party parts will
assist Cisco in diagnosing the cause of a support issue.
FLROrp-Cat02(config)#int gi0/49
FLROrp-Cat02(config-if)#sh utdown
FLROrp-Cat02(config-if)#
Sep 9 14:41:03.259: %LINK-5-CHANGED: Interface GigabitEthernet0/49, changed state to administratively down
FLROrp-Cat02(config-if)#no shutdown
FLROrp-Cat02(config-if)#
Sep 9 14:41:12.528: %LINK-3-UPDOWN: Interface GigabitEthernet0/49, changed state to down
Sep 9 14:41:23.825: %PHY-4-SFP_NOT_SUPPORTED: The SFP in Gi0/49 is not supported
FLROrp-Cat02>
FLROrp-Cat02>en
Password:
FLROrp-Cat02#config t
Enter configuration commands, one per line. End with CNTL/Z.
FLROrp-Cat02(config)#servi
FLROrp-Cat02(config)#no errdisable detect cause gbic-invalid
FLROrp-Cat02(config)#servi
Warning: When Cisco determines that a fault or defect can be traced to
the use of third-party transceivers installed by a customer or reseller,
then, at Cisco's discretion, Cisco may withhold support under warranty or
a Cisco support program. In the course of providing support for a Cisco
networking product Cisco may require that the end user install Cisco
transceivers if Cisco determines that removing third-party parts will
assist Cisco in diagnosing the cause of a support issue.
FLROrp-Cat02(config)#int gi0/49
FLROrp-Cat02(config-if)#sh
FLROrp-Cat02(config-if)#
Sep 9 14:41:03.259: %LINK-5-CHANGED: Interface GigabitEthernet0/49, changed state to administratively down
FLROrp-Cat02(config-if)#no
FLROrp-Cat02(config-if)#
Sep 9 14:41:12.528: %LINK-3-UPDOWN: Interface GigabitEthernet0/49, changed state to down
Sep 9 14:41:23.825: %PHY-4-SFP_NOT_SUPPORTED: The SFP in Gi0/49 is not supported
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ASKER
Thanks Nader, I will go back to the supplier.
you are very welcome, I am very glad to hear you
Any update ?
The question got a long time so that should be closed
In addition to commands that you posted above :
1.unpluge (remove) the SFP
2.shutdown
3.no shutdown
4.repluge the SFP