%PHY-4-SFP_NOT_SUPPORTED: The SFP in (PortNo#) is not Supported - Cisco Catalyst 2960 X Series (WS-C2960X-48TS-LL)

I am trying to add a non cisco SFP between two catalysts, and am getting the error %PHY-4-SFP_NOT_SUPPORTED: The SFP in (PortNo#) is not Supported.

I have tried running the commands:

Switch(config)#service internal
Switch(config)#no errdisable detect cause gbic-invalid
Switch(config)#service unsupported-transceiver
Switch(config)#int gi0/49
Switch(config-if)#no shutdown
Switch(config-if)#do copy run start

However, the issue is still occurring. I have rebooted the switch after the above with no joy. Cable being used is a StarTech 3m SFP+ 10-Gigabit Ethernet (10Gbe) Twinax Cable. I will be upgrading the firmware to 15.2.6 while waiting for a reply.

Any help will be appreciated.

Switch Ports Model                     SW Version            SW Image            
------ ----- -----                     ----------            ----------          
*    1 50    WS-C2960X-48TS-LL         15.2(2)E6             C2960X-UNIVERSALK9-M
SteveDSLAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

nader alkahtaniConsultantCommented:
Try the following solution :
In addition to commands that you posted above :
1.unpluge (remove) the SFP
2.shutdown
3.no shutdown
4.repluge the SFP
0
SteveDSLAuthor Commented:
I tried the above, and I am still getting the error. Entry shown below:

FLROrp-Cat02>
FLROrp-Cat02>en
Password:
FLROrp-Cat02#config t
Enter configuration commands, one per line.  End with CNTL/Z.
FLROrp-Cat02(config)#service internal
FLROrp-Cat02(config)#no errdisable detect cause gbic-invalid
FLROrp-Cat02(config)#service unsupported-transceiver
 Warning: When Cisco determines that a fault or defect can be traced to
the use of third-party transceivers installed by a customer or reseller,
then, at Cisco's discretion, Cisco may withhold support under warranty or
a Cisco support program. In the course of providing support for a Cisco
networking product Cisco may require that the end user install Cisco
transceivers if Cisco determines that removing third-party parts will
assist Cisco in diagnosing the cause of a support issue.

FLROrp-Cat02(config)#int gi0/49
FLROrp-Cat02(config-if)#shutdown
FLROrp-Cat02(config-if)#
Sep  9 14:41:03.259: %LINK-5-CHANGED: Interface GigabitEthernet0/49, changed state to administratively down
FLROrp-Cat02(config-if)#no shutdown
FLROrp-Cat02(config-if)#
Sep  9 14:41:12.528: %LINK-3-UPDOWN: Interface GigabitEthernet0/49, changed state to down
Sep  9 14:41:23.825: %PHY-4-SFP_NOT_SUPPORTED: The SFP in Gi0/49 is not supported
0
nader alkahtaniConsultantCommented:
I research, I found the below results :
Your switch support SFP not SFP+
You plugged  SFP 10 in 1 gig slot which is incompatible
The upgrading won't help you.
Solution :
Try a compatible  SFP 1 gig
Nader Alkahtani
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Webinar: Miercom Evaluates Wi-Fi Security

It's not just about Wi-Fi connectivity anymore. A wireless security breach can cost your business large amounts of time, trouble, and expense. Plus, hear first-hand from Miercom how WatchGuard's Wi-Fi security stacks up against the competition in our upcoming webinar!

SteveDSLAuthor Commented:
Thanks Nader, I will go back to the supplier.
0
nader alkahtaniConsultantCommented:
you are very welcome, I am very glad to hear you
0
nader alkahtaniConsultantCommented:
Any update ?
0
nader alkahtaniConsultantCommented:
The question got a long time so that should be closed
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking Hardware-Other

From novice to tech pro — start learning today.