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VMware 6.0 - Purple Screen - Diskdump : Successful - Need Solution

Posted on 2017-09-13
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Last Modified: 2017-09-16
got purpose screen in one of the server.  Screen shot is attached herewith.

error :
VMware ESXi 6.0 Build: 3380124 x86-64
PCPU 27: no heartbeat 3/3 IPIs received
**PCPU37 : 33570/vmnic10-PollWorld-0

bottom of the image is:
Core Dump  to disk ... slot 1 of 1
Finalized Dump header (13/13)  Diskdump : Sucessful.
Vmware-Purpose-Screen.docx
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Question by:Doki s
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3 Comments
 
LVL 123
Is the PSOD reproducible?

Make sure you ESXi 6.0 build is on the latest build and release

Make sure your host has firmware and drivers up to date
0
 
LVL 123
PSOD can be caused by failed host hardware or bad drivers
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LVL 4

Expert Comment

by:Ajay Chanana
This is known issue for lsi_mr3 drivers. Please update drivers.

Follow below article to determine drivers.

https://kb.vmware.com/kb/1027206 => Determining Network/Storage firmware and driver version in ESXi 4.x and later

For installation follow below.
========================
https://kb.vmware.com/kb/2137853 => nstalling async drivers in ESXi 5.x/6.x using esxcli and offline bundle
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