Windows STOP: 0x00000024 - NTFS_FILE_SYSTEM Error

After my Windows 2000 Advanced Server froze, I rebooted it and see:
STOP: 0x00000024 - NTFS_FILE_SYSTEM Error

Everytime I reboot the server I am getting the same error and I can't start Windows.  Please help.
benc007Asked:
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Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
Recommend to perform chkdsk /f to fix the disk issues.
RaminTechnical AdvisorCommented:
One possible cause of this bug check is Disk Corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error.

You can detach the Hard Disk and attach it to  another PC with same Operating System and run a manufacturer Hard Disk diagnostic tool, and CHKDSK /r command on it.
you might need to run a repair install after the above fix and when you attach the HD to it's place.

More details:
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x24--ntfs-file-system
Radhakrishnan RSenior Technical LeadCommented:
Hi,

Did you by mistaken typed the server OS version as 2000? or really you are still using 2000 server which MS stopped supporting in July 2010.

By looking at the error, it's something related to ntfs.sys which could be memory related issues, Virus, unsupported drivers, damaged system files etc but can't confirm until looking at the dump file. Are you able to boot into safe mode? if so, try running chkdsk and see if it boot into normal?
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benc007Author Commented:
Yes this is Windows 2000 Advanced Server set up in RAID 5 with 3 SCSI drives.  I cannot boot into safe mode.  I know I need to do a CHKDSK.  Please help.
Seth SimmonsSr. Systems AdministratorCommented:
what type of system is this?  i wouldn't be too optimistic of recovery because of its age; could be a failing array
hope there is a good backup
benc007Author Commented:
It is a Dell Poweredge 1750.  I just need to get into Windows to do a chkdsk or use the recovery console.
nobusCommented:
are you running on 1 disk or in raid?
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
alternatively could you please mount the impacted drive to another system and then perform the chkdsk ?
benc007Author Commented:
I am running 3 disks in RAID 5.  All 3 drives are impacted and I can't start Windows to do a chkdsk.
Radhakrishnan RSenior Technical LeadCommented:
Hi,

Can't you insert CD/DVD and boot it from that drive and get into the recovery console and perform chkdsk agaist the system drive?
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
Hi Ben,

Could you please confirm is this any chance physical server ?

We do understand you are not able to login to the windows, but what challanges you are facing in mounting the drives to another server as secondary server ?

Waiting for your response.
benc007Author Commented:
Yes it's a physical server.
nobusCommented:
boot from the install cd, and select repair
more info on how to handle server 2000 problems :  https://technet.microsoft.com/en-us/library/cc938530.aspx
benc007Author Commented:
When I boot from the install CD, I can't get to the recovery console and get the same error:
NTFS_FILE_SYSTEM error STOP 0x00000024
nobusCommented:
ok- when exactly do you get that error ?  if needed post a picture
benc007Author Commented:
I get the error every time I try to boot into Windows.  I see the Windows boot screen and then the error.
nobusCommented:
post a picture plse
it is not logic that you get that error also when  booting from cd
Radhakrishnan RSenior Technical LeadCommented:
Are you sure you boot it from CD/DVD? Did you changed the boot order to make CD drive as priority 1(first boot). Sounds like the boot priority still hd on top. If it's in CD then u won't get this error as the install media doesn't recognize ntfs partition.
nobusCommented:
to above : that's just reating what i said...not very friendly
Radhakrishnan RSenior Technical LeadCommented:
Hi,

@nobus- I didn't get you what you mean? Read my comment above https://www.experts-exchange.com/questions/29056651/Windows-STOP-0x00000024-NTFS-FILE-SYSTEM-Error.html#a42295784

Can't you insert CD/DVD and boot it from that drive and get into the recovery console and perform chkdsk agaist the system drive?

My latest comment was just based on what I was suggested above and didn't mean to override your comment.
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
Restart the computer and press f2 while starting up. This enters the setup program.Select the Boot tab and change to Legacy Boot, Secure Boot Off. After restarting, this shows the boot sequence and the order can be changed using +/- keys. then change the boot order to. CD/DVD.
nobusCommented:
what system is this?  with server 2000 - it probably does not have UEFI settings
benc007Author Commented:
The boot order is correct.  I see "press any key to boot from CD" and I did this but I get the "STOP: 0x00000024 - NTFS_FILE_SYSTEM Error"

Again it is Windows 2000 Advanced Server ... what is UEFI settings?
nobusCommented:
i asked for the system - HARDWARE
UEFI is the new BIOS   https://en.wikipedia.org/wiki/Unified_Extensible_Firmware_Interface
benc007Author Commented:
It is a PowerEdge 1750 with 2 Xeon 3066Mhz, 8GB RAM, PERC 4/Di set up in RAID 5, 3 x 136GB SCSI drives, and dual power supplies.
nobusCommented:
a1750 has a bios - too old to have UEFI i take it the screens you see during boot stay Always the same?
post a picture of the bios settings for boot order, or boot priority, it should be set to DVD
if it still does not boot to DVD - you may have a bad CD media, cable or connection to the drive, or a bad drive
replace each one for testing - or remove all cables and reconnect them
benc007Author Commented:
RE: The boot order is correct.  I see "press any key to boot from CD" and I did this but I get the "STOP: 0x00000024 - NTFS_FILE_SYSTEM Error"

I mean the CD boots up, but I get at NTFS FILE SYSTEM error.  

I used an old Ubuntu CD and was able to see the hard drives.  I did a boot repair via Ubuntu, and was able to boot into Windows.  After doing a CHKDSK /F  in Windows everything is working now  =)

Thank you everyone for your help!

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nobusCommented:
>>  After doing a CHKDSK /F  in Windows everything is working now  =)   <<  nice to hear that - but i would still run a diagnostic on the disk drive -  to be sure it's ok
i use the UBCD for that
benc007Author Commented:
Thank you everyone for your help!  Much appreciated.
RaminTechnical AdvisorCommented:
After doing a CHKDSK /F  in Windows everything is working now  :=)

Glad to hear that, and thanks.
benc007Author Commented:
I used Ubuntu to get Windows back up.
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