Windows STOP: 0x00000024 - NTFS_FILE_SYSTEM Error

benc007
benc007 used Ask the Experts™
on
After my Windows 2000 Advanced Server froze, I rebooted it and see:
STOP: 0x00000024 - NTFS_FILE_SYSTEM Error

Everytime I reboot the server I am getting the same error and I can't start Windows.  Please help.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018
Distinguished Expert 2017
Commented:
Recommend to perform chkdsk /f to fix the disk issues.
RaminTechnical Advisor
Commented:
One possible cause of this bug check is Disk Corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error.

You can detach the Hard Disk and attach it to  another PC with same Operating System and run a manufacturer Hard Disk diagnostic tool, and CHKDSK /r command on it.
you might need to run a repair install after the above fix and when you attach the HD to it's place.

More details:
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x24--ntfs-file-system
systechSenior Technical Lead

Commented:
Hi,

Did you by mistaken typed the server OS version as 2000? or really you are still using 2000 server which MS stopped supporting in July 2010.

By looking at the error, it's something related to ntfs.sys which could be memory related issues, Virus, unsupported drivers, damaged system files etc but can't confirm until looking at the dump file. Are you able to boot into safe mode? if so, try running chkdsk and see if it boot into normal?
OWASP: Threats Fundamentals

Learn the top ten threats that are present in modern web-application development and how to protect your business from them.

Author

Commented:
Yes this is Windows 2000 Advanced Server set up in RAID 5 with 3 SCSI drives.  I cannot boot into safe mode.  I know I need to do a CHKDSK.  Please help.
Seth SimmonsSr. Systems Administrator

Commented:
what type of system is this?  i wouldn't be too optimistic of recovery because of its age; could be a failing array
hope there is a good backup

Author

Commented:
It is a Dell Poweredge 1750.  I just need to get into Windows to do a chkdsk or use the recovery console.
Top Expert 2013

Commented:
are you running on 1 disk or in raid?
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018
Distinguished Expert 2017

Commented:
alternatively could you please mount the impacted drive to another system and then perform the chkdsk ?

Author

Commented:
I am running 3 disks in RAID 5.  All 3 drives are impacted and I can't start Windows to do a chkdsk.
systechSenior Technical Lead

Commented:
Hi,

Can't you insert CD/DVD and boot it from that drive and get into the recovery console and perform chkdsk agaist the system drive?
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018
Distinguished Expert 2017

Commented:
Hi Ben,

Could you please confirm is this any chance physical server ?

We do understand you are not able to login to the windows, but what challanges you are facing in mounting the drives to another server as secondary server ?

Waiting for your response.

Author

Commented:
Yes it's a physical server.
Top Expert 2013
Commented:
boot from the install cd, and select repair
more info on how to handle server 2000 problems :  https://technet.microsoft.com/en-us/library/cc938530.aspx

Author

Commented:
When I boot from the install CD, I can't get to the recovery console and get the same error:
NTFS_FILE_SYSTEM error STOP 0x00000024
Top Expert 2013

Commented:
ok- when exactly do you get that error ?  if needed post a picture

Author

Commented:
I get the error every time I try to boot into Windows.  I see the Windows boot screen and then the error.
Top Expert 2013

Commented:
post a picture plse
it is not logic that you get that error also when  booting from cd
systechSenior Technical Lead

Commented:
Are you sure you boot it from CD/DVD? Did you changed the boot order to make CD drive as priority 1(first boot). Sounds like the boot priority still hd on top. If it's in CD then u won't get this error as the install media doesn't recognize ntfs partition.
Top Expert 2013

Commented:
to above : that's just reating what i said...not very friendly
systechSenior Technical Lead

Commented:
Hi,

@nobus- I didn't get you what you mean? Read my comment above https://www.experts-exchange.com/questions/29056651/Windows-STOP-0x00000024-NTFS-FILE-SYSTEM-Error.html#a42295784

Can't you insert CD/DVD and boot it from that drive and get into the recovery console and perform chkdsk agaist the system drive?

My latest comment was just based on what I was suggested above and didn't mean to override your comment.
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018
Distinguished Expert 2017

Commented:
Restart the computer and press f2 while starting up. This enters the setup program.Select the Boot tab and change to Legacy Boot, Secure Boot Off. After restarting, this shows the boot sequence and the order can be changed using +/- keys. then change the boot order to. CD/DVD.
Top Expert 2013

Commented:
what system is this?  with server 2000 - it probably does not have UEFI settings

Author

Commented:
The boot order is correct.  I see "press any key to boot from CD" and I did this but I get the "STOP: 0x00000024 - NTFS_FILE_SYSTEM Error"

Again it is Windows 2000 Advanced Server ... what is UEFI settings?
Top Expert 2013

Commented:
i asked for the system - HARDWARE
UEFI is the new BIOS   https://en.wikipedia.org/wiki/Unified_Extensible_Firmware_Interface

Author

Commented:
It is a PowerEdge 1750 with 2 Xeon 3066Mhz, 8GB RAM, PERC 4/Di set up in RAID 5, 3 x 136GB SCSI drives, and dual power supplies.
Top Expert 2013

Commented:
a1750 has a bios - too old to have UEFI i take it the screens you see during boot stay Always the same?
post a picture of the bios settings for boot order, or boot priority, it should be set to DVD
if it still does not boot to DVD - you may have a bad CD media, cable or connection to the drive, or a bad drive
replace each one for testing - or remove all cables and reconnect them
Commented:
RE: The boot order is correct.  I see "press any key to boot from CD" and I did this but I get the "STOP: 0x00000024 - NTFS_FILE_SYSTEM Error"

I mean the CD boots up, but I get at NTFS FILE SYSTEM error.  

I used an old Ubuntu CD and was able to see the hard drives.  I did a boot repair via Ubuntu, and was able to boot into Windows.  After doing a CHKDSK /F  in Windows everything is working now  =)

Thank you everyone for your help!
Top Expert 2013
Commented:
>>  After doing a CHKDSK /F  in Windows everything is working now  =)   <<  nice to hear that - but i would still run a diagnostic on the disk drive -  to be sure it's ok
i use the UBCD for that

Author

Commented:
Thank you everyone for your help!  Much appreciated.
RaminTechnical Advisor

Commented:
After doing a CHKDSK /F  in Windows everything is working now  :=)

Glad to hear that, and thanks.

Author

Commented:
I used Ubuntu to get Windows back up.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial