Paperport 14.5 Windows 10

Hi Linda,
I see that you joined Experts Exchange today, so let me begin by saying — Welcome Aboard! A couple of questions before we get started on a solution for you. Is your PP14 the standard or Professional edition? Is your W10 32-bit or 64-bit? Regards, Joe

Hello Joe, I have Paperport Professional and my Windows 10 is 64 bit. Thanks in advance...

it says there is a previous version

I presume that you're getting this dialog (and that it continues to reoccur) :


If that's not what you're getting, let me know what you are getting. Regards, Joe

Yes that is exactly what I am getting...

What can I do to fix the problem?

I will write up the solution for you. It will explain exactly how to fix the problem, but it will take a while to write, as there are numerous steps to it. Also, I'm going to be unavailable for the next several hours (family dinner), so I won't get to it until late tonight or early tomorrow.

Thanks so much and enjoy your dinner....

Thanks...really did enjoy it...but it took the whole evening and then some! This is on my to-do list for the morning. Regards, Joe

Hello, I am working on the installation of each component as you suggested but it got me past the serial number and then it has hung for about 10 minutes.

Sorry it was waiting for me to activate... So on to the next step

You are absolutely wonderful and I am so happy to have paperport up and running. Thanks so much

You're welcome, Linda. I'm very glad that you have PaperPort back! Since you're new to Experts Exchange, you may not be aware that an asker is responsible for closing a question after receiving what the asker considers to be a solution. If you want to learn about closing questions, these articles will help:

How do I accept a comment as my solution?
How do I accept multiple comments as my solution?

Those articles are a bit out-of-date, because they talk about Grades, which no longer exist, but other than that, they'll get you going on the path to closing your questions here at EE. Regards, Joe

I do have another question I cannot print to paperport so what am I doing wrong?

Did you install the 64-bit PaperPort Image Printer as described in item (3) of my post above?

Good Morning Joe. I hope you had a nice weekend and yes I did and tried again this morning but still no luck. There are other PDF printers so maybe one is conflicting.
Printers.jpg

Hi Linda,
Yes, had a very nice weekend...hope you did, too.

Go into Control Panel>Programs and Features and let me know if the PaperPort Image Printer 64-bit is in there. The entry should look like this:


If it's there, let me know what's in the "Installed On" and "Version" fields. Regards, Joe

Installed on 09/22/2017 Version 14.00.0001

OK, that's good. Two more things to check:

(1) Look in Control Panel>Devices and Printers. Let me know if you have these two printers:


(2) Look in Task Manager>Startup. Let me know if you have this entry:


Regards, Joe

No to all..

Hello Joe... Well when I get one thing fixed then I have another. I did get the PaperPort Image Printer working but now I cannot scan from PaperPort.... Any ideas? Thanks Linda

Well I tried and now I cannot open paperport and get the following attached message. Help
20170926_141417.jpg

> Well I tried

What exactly did you try?

Scanner connection tool and it didn't work and then the 14.5 patch and it still doesn't work... I am sorry to be such a pain

Joe, you are absolutely amazing and as of this minute everything is working. Thanks so much and lets hope it all works when I get back to work tomorrow. Have a nice evening.

Linda,
Thanks for the update. You have a nice evening, too. Good luck tomorrow morning at work! Regards, Joe

Hello Joe.... Well for the most part everything is working great but I do have another issue that you might be able to help me with. I love windows fax and scan but it stopped working with Windows 10 and at one point it worked and then stopped again. So the issue seems to be when I try to set up the account it doesn't respond when it tries to connect to the fax modem. I will attach screen shots of it and the paperport program link where is shows the ports. It seems like a printer and the fax have the same port. I have tried lot's of diagnostics and troubleshooting but not sure how to fix this one. One of my printers and the fax modem show ne:04 as their port
Ports.pdf
Setup.pdf

Hi Linda,
I'm glad to hear that, for the most part, everything is working great. Regarding the fax problem, I can't help you there, as I know very little about Windows Fax and Scan — I never use it, as I do all of my faxing via a fax service and all of my scanning with PaperPort (and I'm sure that problems with setting up the account and connecting to the fax modem have nothing to do with PaperPort). My suggestion is to post a new question here at EE with the problem. That will likely attract other members with the necessary expertise to help you. Regards, Joe

Hello.... Paperport is getting a fatal error and closes... Any ideas Thanks

The asker's initial question was how to get around the problem of the installer detecting a previous version. Post #a42305434 answers that. The asker's second question was how to get the PaperPort Image Printer working. Post #a42308582 answers that. The asker's third question was how to get scanning working. Post #a42309936 answers that. The asker's fourth question was how to get PaperPort running again. Post #a42310076 answers that. The asker's fifth question was how to solve PaperPort getting a fatal error and closing. Post #a42320758 answers that.