Link to home
Start Free TrialLog in
Avatar of Albert Widjaja
Albert WidjajaFlag for Australia

asked on

Connexant audio Intel chipset Laptop audio suddenly does not working ?

People,
I'm using HP EliteBook 820 G4 Notebook PC and have downloaded the Sound Driver from: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g4-notebook-pc/11122281

Type:Driver-Audio
Version: 11.47.2307.74 Rev.Q
Operating systems:Windows 10 (64-bit)
Release date:Jul 24, 2017
File name: sp81512.exe (228.9 MB)

Open in new window


But still, I'm having a problem with my Windows 10 1607 (64-bit) laptop audio all in a sudden ?

There is no sound playback:
User generated image
From the Device Manager, I can see:

Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller
Device Status:
This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

So any help would be greatly appreciated.

Thanks,
SOLUTION
Avatar of ☠ MASQ ☠
☠ MASQ ☠

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Albert Widjaja

ASKER

Well, the thing is, I can't remember if I manually install the driver myself.
I guess it is the Windows Update causing it.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial