I have been using QB Desktop 2012 until recently, but noticed that I could not open my previous HST filings. I thought that this was because of the old version of QB and I am running Windows 10, so I decided to migrate to QBO.
QBO's view is more extended and I see that all of the HST periods (from and to) are off. I file quarterly, but see that I have periods sometimes for 1 month. Actually as I was filing using QB for desktop I always printed my summary, and the periods on the printouts all are correct.
I have chatted many times with Intuit, but the issue does not seems to be resolved. Now in QBO when I click "View Summary" for any period listed, I see my header, but nothing else. No line numbers, no amounts, just blank report.
One rep told me that I need to request for my HST periods to be reopened, which I did, then refile withing QBO. When I go to refile, starting with my very first periods, only my Sales (line 101) is correct, and everything else is $0.00 - probably because everything is paid.
I am now thinking that my QB file was corrupted from my desktop version, but any idea how to fix this? Who can I contact?
As a developer - And, I don't want to do this, but is it possible to get backend access through API or even SQL and maybe adjust the periods manually - maybe that will fix everything? Or is there another versions of QB that I can run that will give me SQL access?
Or am I pretty much in trouble and need to open a new company file and go back sometime?