Home internet service and working from home
I have a client with about 30 users that work at home about 50% of the time. They continue to have connection issues logging into Citrix, RDS and now a Parallels server. The problem is not what we are logging in to, which is what they think. We have the users mostly hardwired to their router so we aren't dealing with wi-fi issues. There are various internet vendors (Comcast, Verizon, ect) mostly in the DC area but some scattered across the eastern states. Everyone works fine for awhile (like the last two weeks, barely a problem) but then we have various issues that turn out to be a user working from home, locking a file or getting disconnected repeatedly. We might have 10 users logging in from DC office to Berkeley without any service disruptions during that same time.
Before we start ripping servers out, I think we really have to make sure that the WAN is working correctly. That starts with home internet. Most of them are running a company provided VOIP phone at home. It doesn't seem related but maybe it is.
Before we start ripping servers out, I think we really have to make sure that the WAN is working correctly. That starts with home internet. Most of them are running a company provided VOIP phone at home. It doesn't seem related but maybe it is.
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adding to others observations, if you do not have stats on your bandwidth utilization, that is the first place to start.
What is the bandwidth allocation from your provider in the OFFICE.
Do the remote users first setup a VPN and then connect via the VPN to citrix?
a QOS on your router to prioritize VPN/Citrix related traffic, while curbing http, and similar traffic, may cure the issue.
Bandwidth reservation for VPN/Citrix i.e. 30% of your bandwidth in reserved for VPN/Citrix
What is the bandwidth allocation from your provider in the OFFICE.
Do the remote users first setup a VPN and then connect via the VPN to citrix?
a QOS on your router to prioritize VPN/Citrix related traffic, while curbing http, and similar traffic, may cure the issue.
Bandwidth reservation for VPN/Citrix i.e. 30% of your bandwidth in reserved for VPN/Citrix
seen similar problems if MTU was too large (mostly with VPN).
do you use citrix with netscaler or through VPN or another access solution?
how do users connect Citrix/Phone/FileSystem to the office?
do you use citrix with netscaler or through VPN or another access solution?
how do users connect Citrix/Phone/FileSystem to the office?
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The client does not want to spend any $ on home users yet.
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