We help IT Professionals succeed at work.

i lost my second repair disc for a gateway vista sp1 model # SA 6 M-7801m all i'm getting now is  bootmgr missing hit ctrl alt delete which just loops

Mary Lou Rushing
on
Low Priority
375 Views
1 Endorsement
Last Modified: 2017-11-29
I need a safe place to be able to download a second recovery disc for a gateway vista sp1 win home premium model # M-7801m s/n # LXWAW0X001912064E12500 32 bit
 snip 9120582525. I'm disabled and have already spent too much trying to get someone to fix this problem so I thought maybe there was an easier way from someone online. Please help me if you can. I haven't a car and this computer that needs the repair is a rescue computer incase this one goes down. It is the only way I have to communicate to take care of my bills etc. I'd thank you eternally if there is an easy answer. I found a copy of vista online but it had no product key with it and I don't have a clue if it is the right version for a gateway.
Comment
Watch Question

Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
Is the machine currently running?

Author

Commented:
Yes. I had asked my daughter in law to check it out because it was running slow and she installed win 7 on it for  64 bit without me telling her to so I thought ok i'll just reinstall my vista and got through the first rescue disc to restart the whole thing went to get my second disc and the thing was missing. I have been trying so hard to find it but to no avail. Of course I should have done the job myself in the first place because now I'm in a mess. All it will say is bootmgr missing then a constant looping of cntrl alt del. I tried to reinstall the 7 on it no go tried my old compac xp no go. Nothing works now. I have my original key for it etc but I am missing the second rescue disc. People are wanting to charge me large sums of money and I am disabled this is the only way I have of communicating. That was my rescue laptop in case this one went down now I have nothing.  I don't have a car to take it anywhere and I don't know anyone to fix it. So I came online looking for help. Thanks for answering. I appreciate it.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
That means the recovery partition is overwritten. :(  I may have a solution but you will have to check the link below and see if they have your disks. By the way most manufacturers put the product key on the bottom of the laptop or side of the desktop if needed.

https://www.restoredisks.com/gateway/laptop
Retired IT
CERTIFIED EXPERT
Commented:
I checked the gateway site (owned by Acer now) and used the serial number you provided.  They have Windows 7 32 bit drivers available, but nothing for Vista 64 or 32 on their site.   That serial number indicates a model M-73, which could be the marketing model number.  

see:  http://www.gateway.com/gw/en/US/content/drivers-downloads  

Were you having some sort of trouble with Windows 7?  It seems like a better choice at this point, unless you require a 64 bit OS.  

You can get the Windows 7 key from your daughter in law and just install Win 7 32 bit yourself, then its drivers from gateway.com.

See:  https://www.microsoft.com/en-us/software-download/windows7

Alternatively, The Vista 64 bit restore disk is available for $27 at the site mention by Edward above

for the M-73 see:  https://www.restoredisks.com/gateway-laptop-m-73-vista-home-premium-64-bit-restore-media

Neither site lists a model M 7801
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
look carefully at the model number - there's no trace of that # on the net - so it has to be wrong

Author

Commented:
The win 7 was 64 bit and slowed it down way too much. I own the win 7 discs from a previously owned laptop.  The model number is exactly what is on the bottom of the computer and it's documentation. Don't know what else to put except what the documentation shows. All my equipment and cd's are personally owned and paid for but are mostly out of date now.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
you can post a picture of the model number sticker

Author

Commented:
I have checked all the things everyone posted. It is the correct model number as it came from the sticker posted on bottom of my laptop. It is all personally owned and paid for legally by myself when i bought the computer at raido shack in Soddy-Daisy TN near Chattanooga, TN. The restore disc are needing to be 32 bit not 64 bit and I did check on prices. Maybe, I can just do that. I thank you all for your help and input. Blesses. Mary Lou.
Seth SimmonsSr. Systems Administrator
CERTIFIED EXPERT

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: fred hakim (https:#a42319338)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
Experts-Exchange Cleanup Volunteer