Western Digital WD MyBook Live My Book - can I just replace the drive to get it working?

BeGentleWithMe-INeedHelp
BeGentleWithMe-INeedHelp used Ask the Experts™
on
I have  a several year old WD my book Live that is having problems - I can't connect to it  (it's a nas / ethernet device)

It's out of warranty. I took it apart and ran crystal disk info on the hard drive. it's failing / got smart errors.

It seems I can't just put in a new hard drive, huh?  The unit's OS is on the hard drive, right?

So with a failed hard drive, is there any relatively simple way to get it going again with a new hard drive?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
You can just replace the drive. Plug it into the computer and then initialize and format it if necessary.
VP Operations at Cook's Computer
Commented:
you might be able to clone the old drive to a new one and off you go. But if thats not possible then take a look at this link it will get you going.
https://community.wd.com/t/guide-how-to-unbrick-a-totally-dead-mbl/56658
noxchoIT Product Manager
Top Expert 2009

Commented:
The OS is not on the drive as far as I know. Usually the nas devices have special storage where the os is kept. And replacing failed drives is normal on nas device.
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
Just stick another drive in it and it should be fine. If it is in any kind of a RAID configuration, it will rebuild itself.  These drives are all compatible with the enclosures.
it';s a single drive NAS

When I connected it to a PC, I can see it's partitioned as 2 drives. but can't read them - I get an error message when clicking on the drive letters.

With a replacement drive connected, I get what I think is a green light:

https://support.wdc.com/knowledgebase/answer.aspx?ID=17771

but when i disconnect the ethernet cable, it doesn't change color. So is it yellow : )  ??  but it's solid.

I reconnected the old drive and same thing - blue for a couple seconds at start, then that green / yellow solid color.

Can't ping it with the IP address it had before. Don't see it in DHCP leases, and the MyBook Live setup software that scans the network can't see it. Yes, it's on the same subnet.

I guess it's a boat anchor.  It was very warm when taken out of service.   Would like to have it to play with : (

Oh, and when I powered it up with no hard drive, I got a solid red light.  So parts of it are working OK that it changes the light from blue to yellow (or green) solid   or red solid.

Anything else to try?
Robert OrnelasVP Operations at Cook's Computer

Commented:
Did you check the link i posted.
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
you may need to prep the drive first.  Can you go into the NAS interface?  If you can log in you should be able to see the drive there and then prep it for use.
Robert - to your question about me checking your link.... I was trying to think of a snarky way to say uh, no... I'm a butthead.

But that kinda sums it up!

Sorry!

For others that find this page:  So I went to that page, followed the link at the top for version 2, then followed the guide 2 instructions since it's a 3TB unit.

once the 3 command lines in terminal ran (and the 3rd line does take a while), i connected the drive back on the mybook circuit board.

The mybook setup program ran, saw it!!! and said there was new firmware. But couldn't install because there wasn't enough space on the device. I was able to go to http://mybooklive & In the dashboard it said 0 GB used / 0 available.

 I did a factory reset.  I guess that formatted the drive the way it wanted it.  then it showed that I used 3GB, 3TB available.

ANd the firmware update completed fine.

THANKS!!!

But back to the original question - I took another 3TB hard drive, connected it to the circuit board and it didn't work. and those steps on the link you included.... so the OS for the mybook LIVE IS stored on the hard drive? You can't just drop in a new drive when the old one fails? (which correct me if I'm wrong, HAS been my experience with a USB external hard drive - there's no external drive operating files on the drive...)?

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial