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Acronis install fails

Hello,
I am trying to install an Acronis cloud agent on a Windows 2016 server but every time I install it, the services for Acronis do not install. The application completes and is functioning but when I try and run a backup it will freeze.

I found an error in the Event Viewer, 10016, from DistributedCOM that references the AD account I am using for the services. I found an article that walked me through changing the owner of a couple of registry keys and assigning permissions but after a reboot i am still getting the same error.

Any help would be appreciated. Below is the exact error.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user domain\user SID (S-1-5-21-1275210071-861567501-682003330-6644) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

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Iamthecreator

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blkfoot

ASKER

Thanks, lamthecreator. I didn't have Fujitsu agent installed but once I added the permission the error did go away. I am awarding you the points but will have to create a new ticket as the services still won't install.

Thank you!