PC shuts off processing video

I have a couple MP4 videos that I need to merge together into one file and upload to YouTube.

When I try to process the videos using any number of software apps, my PC just shutdown about half way through processing.   I have used Adobe Premiere Pro, Pinnacle Studios and three different small conversion tools.   In every case the computer just crashes.

I get these videos once a week to process and the same thing happens each time; so it's not just one set of videos, it is all the ones, at least all the videos that come from this camera.   The videos are in MP4 format.

Any help on what this may be and how to start looking into it would be appreciated!

Windows 10 on a professionally built custom PC within the last year, 32 G Ram, 250 G SSD
LVL 39
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mal OsborneAlpha GeekCommented:
MY first suspicion would be CPU cooling.

Video processing tend to peg all cores at 100%, dramatically increasing CPU power consumption and heat. Substandard cooling could easily mean a crash after a while. If the CPU is overclocked, then this is pretty much expected. Could also be a jammed or disconnected fan, or a heatsink that is not large enough.

Probably worth grabbing one of the many diagnostic apps out there that can thrash the CPU, leave it rung for an hour, and see if the same thing happens. Often motherboards ship with an app that can monitor fan speed and CPU temp, might be worth installing and running the is to see what it says.

Some video editing software can use the CPU in a high end video card for this sort of conversion, it can be MUCH faster than using the CPU. In this case, it could be a similar issue, except with the video card CPPs rather than the main one.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
John TsioumprisSoftware & Systems EngineerCommented:
If its not the processor the the 2nd suspect is RAM (run MemTest+) and the 3rd is PSU...
AntzsInfrastructure ServicesCommented:
Looking into the Event Viewer at the time of the crash would should why the PC was shut down and what causes it to shutdown.
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

can you test if it also happens with mp4 files from other camera's?  ( from a friend maybe?)
dbruntonQuid, Me Anxius Sum?Commented:
Prime95  https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html

Read the instructions carefully especially the information on monitoring your temperatures.  20 minutes to half an hour should be OK.  If it doesn't crash with that then I'd expect your cooling to be OK.

Can you give us the name of the conversion tools you are using?

Also try MP4 Joiner  https://www.mp4joiner.org/en/  That is what I use.
Nitin SontakkeDeveloperCommented:
Now this is going to sound the silliest of all comments, but I am not sure if i care. Is your area dust prone? If yes, when did you last clean the computer cabinet from inside? If not for a while try cleaning with professional help if available otherwise DIY with the help of a blower fan or something like that. All at your own risk, of course!
noxchoGlobal Support CoordinatorCommented:
It is obvious that the PC gets some problem, with video or cpu or something else. Guessing is not good when it is about PC and software.
First of all please configure the behavior of your PC when it gets problem - either shut down, restart or generate a dmp file (show Blue Scree Of Death). Then you will see some exception code on the screen and a text message which shows what is apparently causing this problem.
To configure the PC behavior - in Windows right click on My Computer - Properties - Advanced System Settings - Start Up and Recovery - select there Write Small Memory Dump like on my screen shot.
Then do your video editing and see if it generates BSOD when it comes to the problem.
If yes, tell us what kind of message is there on the screen.
In C:\Windows\Minidumps you can find also a dmp file then. Load it here.
Mal OsborneAlpha GeekCommented:
Dust CAN do that, but only in spectacular volumes. I have seen a few old PCs that have been sitting on the floor in a dusty room for years build up enough dust to fail due to inadequate air flow.
gdemariaAuthor Commented:
Thanks everyone for your responses!!

This is what I've done.   I have downloaded a couple of monitoring apps and watched the temperature readings.   The CPU went up to about 170 degrees F.

I looked at the event viewer and didn't see any errors around the shutdown time except to say the computer shutdown abnormally.  Maybe I'm missing where to look, but I checked all the folders for errors.   I assumed it would not be an "information" alert.

I went into power options and changed the Max CPU to 95% instead of 100%.   This allowed my computer to process the videos without crashing.   I don't really want to keep it down there because doing other work it felt suggish (could be in my mind?)

Does this help pin point the problem at all?
that temperature does not tell a thing - without the cpu model
RaminTechnical AdvisorCommented:
Since changing the Max CPU to 95% fixed the issue,  I suggest to Create a Restore Point first.

Check for newer Display Adapter Driver, Uninstall old driver,  restart your PC,  install new Driver,  changing the Max CPU to 100% and test.

Also  update Chipset driver.

It might also be  thermal problem in CPU.
dbruntonQuid, Me Anxius Sum?Commented:
That's about 76 deg Celsius.

Looks like a modern i3 or i5 or i7 Core processor.  Or possibly an AMD processor.  See  http://www.buildcomputers.net/cpu-temperature.html  for a list of CPUs and maximum temperatures.

You've got cooling problems.  The fix includes new heatsink and fan,  A good aftermarket heatsink and fan.  Possibly other case fans as well but heatsink and fan for starters.
Mal OsborneAlpha GeekCommented:
170F is definitely too hot, and most CPUs would falter. I suspect the cooling fan is not turning at all.
dbruntonQuid, Me Anxius Sum?Commented:
Mal suggested faulty cooling problem which appears to be the problem.

Asker throttled CPU back and was thus able to finish video processing.  Asker also posted temperatures which are too high.  Both are symptoms of poor cooling.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.