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PC shuts off processing video

Posted on 2017-10-12
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Last Modified: 2017-10-20
I have a couple MP4 videos that I need to merge together into one file and upload to YouTube.

When I try to process the videos using any number of software apps, my PC just shutdown about half way through processing.   I have used Adobe Premiere Pro, Pinnacle Studios and three different small conversion tools.   In every case the computer just crashes.

I get these videos once a week to process and the same thing happens each time; so it's not just one set of videos, it is all the ones, at least all the videos that come from this camera.   The videos are in MP4 format.

Any help on what this may be and how to start looking into it would be appreciated!

Windows 10 on a professionally built custom PC within the last year, 32 G Ram, 250 G SSD
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Question by:gdemaria
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13 Comments
 
LVL 19

Expert Comment

by:Mal Osborne
MY first suspicion would be CPU cooling.

Video processing tend to peg all cores at 100%, dramatically increasing CPU power consumption and heat. Substandard cooling could easily mean a crash after a while. If the CPU is overclocked, then this is pretty much expected. Could also be a jammed or disconnected fan, or a heatsink that is not large enough.

Probably worth grabbing one of the many diagnostic apps out there that can thrash the CPU, leave it rung for an hour, and see if the same thing happens. Often motherboards ship with an app that can monitor fan speed and CPU temp, might be worth installing and running the is to see what it says.

Some video editing software can use the CPU in a high end video card for this sort of conversion, it can be MUCH faster than using the CPU. In this case, it could be a similar issue, except with the video card CPPs rather than the main one.
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LVL 19

Expert Comment

by:John Tsioumpris
If its not the processor the the 2nd suspect is RAM (run MemTest+) and the 3rd is PSU...
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LVL 9

Expert Comment

by:Antzs
Looking into the Event Viewer at the time of the crash would should why the PC was shut down and what causes it to shutdown.
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LVL 93

Expert Comment

by:nobus
can you test if it also happens with mp4 files from other camera's?  ( from a friend maybe?)
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LVL 49

Expert Comment

by:dbrunton
Prime95  https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html

Read the instructions carefully especially the information on monitoring your temperatures.  20 minutes to half an hour should be OK.  If it doesn't crash with that then I'd expect your cooling to be OK.

Can you give us the name of the conversion tools you are using?

Also try MP4 Joiner  https://www.mp4joiner.org/en/  That is what I use.
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LVL 10

Expert Comment

by:Nitin Sontakke
Now this is going to sound the silliest of all comments, but I am not sure if i care. Is your area dust prone? If yes, when did you last clean the computer cabinet from inside? If not for a while try cleaning with professional help if available otherwise DIY with the help of a blower fan or something like that. All at your own risk, of course!
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LVL 47

Expert Comment

by:noxcho
It is obvious that the PC gets some problem, with video or cpu or something else. Guessing is not good when it is about PC and software.
First of all please configure the behavior of your PC when it gets problem - either shut down, restart or generate a dmp file (show Blue Scree Of Death). Then you will see some exception code on the screen and a text message which shows what is apparently causing this problem.
To configure the PC behavior - in Windows right click on My Computer - Properties - Advanced System Settings - Start Up and Recovery - select there Write Small Memory Dump like on my screen shot.
Then do your video editing and see if it generates BSOD when it comes to the problem.
If yes, tell us what kind of message is there on the screen.
In C:\Windows\Minidumps you can find also a dmp file then. Load it here.
Dump.png
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LVL 19

Expert Comment

by:Mal Osborne
Dust CAN do that, but only in spectacular volumes. I have seen a few old PCs that have been sitting on the floor in a dusty room for years build up enough dust to fail due to inadequate air flow.
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LVL 39

Author Comment

by:gdemaria
Thanks everyone for your responses!!

This is what I've done.   I have downloaded a couple of monitoring apps and watched the temperature readings.   The CPU went up to about 170 degrees F.

I looked at the event viewer and didn't see any errors around the shutdown time except to say the computer shutdown abnormally.  Maybe I'm missing where to look, but I checked all the folders for errors.   I assumed it would not be an "information" alert.

I went into power options and changed the Max CPU to 95% instead of 100%.   This allowed my computer to process the videos without crashing.   I don't really want to keep it down there because doing other work it felt suggish (could be in my mind?)

Does this help pin point the problem at all?
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LVL 93

Expert Comment

by:nobus
that temperature does not tell a thing - without the cpu model
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LVL 19

Expert Comment

by:Ramin
Since changing the Max CPU to 95% fixed the issue,  I suggest to Create a Restore Point first.

Check for newer Display Adapter Driver, Uninstall old driver,  restart your PC,  install new Driver,  changing the Max CPU to 100% and test.

Also  update Chipset driver.

It might also be  thermal problem in CPU.
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LVL 49

Expert Comment

by:dbrunton
That's about 76 deg Celsius.

Looks like a modern i3 or i5 or i7 Core processor.  Or possibly an AMD processor.  See  http://www.buildcomputers.net/cpu-temperature.html  for a list of CPUs and maximum temperatures.

You've got cooling problems.  The fix includes new heatsink and fan,  A good aftermarket heatsink and fan.  Possibly other case fans as well but heatsink and fan for starters.
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Expert Comment

by:Mal Osborne
170F is definitely too hot, and most CPUs would falter. I suspect the cooling fan is not turning at all.
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