asked on

EAS Issues with three users.

Hi All,

One of a user reported issue, that user is unable to get connect the Mailboxes using with Mobile devices. Getting error message " Cannot get Mail: The connection to the server failed".

Is that anything else we can do and make changes in Active directory or Exchange mailboxes?
I have verified in the EAC and enabled the active sync option in the Exchange 2016. Please suggest me on this.

Thanks and Regards,
Sami

Amit Kumar

Use this site and validate ActiveSync services are connected for user in subject:

https://testconnectivity.microsoft.com/

Kostas Kostas

Hi,

You can do different things.

1. Check the Event Logs in Security to check if password or username is wrong in the mobile. You can get credentials errors.
2. Create the same email account in your mobile to verify all the settings how must be apply or any other issue.
3. Enable Exchange Active Sync Mailbox Logs and reproduce the problem to check the Logs. Find the article to see how can enable it.
https://blogs.technet.microsoft.com/jasonsla/2013/03/19/exchange-activesync-mailbox-logging/

these are some recommendations to identify the error and solve it.

samiurrahiman mohd

ASKER

Hi Amit,

This is the result from https://testconnectivity.microsoft.com/

Not able to understand the actual issue on EAS.

At present three users reported this issue.

------------------------------------------------------------------------------------------------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it

Additional Details

Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
request-id: e6a91bc5-8859-475b-b276-4bfc74dac884
X-CalculatedBETarget: gsdc-ex-mbx-06.gujarat.gov.in
MS-Server-ActiveSync: 15.1
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0,14.1,16.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1,16.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
X-MS-BackOffDuration: L/-470
X-MS-Diagnostics: &Log=PrxFrom:169.254.6.166_Ver1:120_HH:webmail.gujarat.gov.in_SmtpAdrs:samiur%40gujarat.gov.in_NMS:1_St:F_Sk:0_Srv:19a0c0d0s0e0r0A0sd_Ers:1_Cpo:19546_Fet:19999_ExStk:H4sIAAAAAAAEAOVX3W%2fbNhB%2fL7D%2f4Z4GFZAFJ2n7EBQBNMvODNRxELnbgGFwaeoss6FIjaQCu3%2f9jtaXk7lJk24vm1%2fEj%2bPd7z5%2bR3omuNFWr1003vINUzlGsTDpTvFopItCq3Z6jaZgCpUjOSyd0AoGg8EFzP6uIGGORYkwyJ02uyhO5iUa5o90Z88h5k7cIXRioFshWDMhMQMaXabJaDD%2bbZCMhm%2biy%2bozI4ko13eRUBEsNsICGqMN0EBpBwadEWwlMYI4y4RXxiQItdaEvTXL0Vp%2fIEMlMIt%2beNUgyTokBm2plcVzGNa%2ft%2beQIh8bcw5JOk0Gw7OTt6fvTk5DKI0mcwW8GQ7PIJhepR8nk2U8Go3TdHkzvfx5kb4OIaN4wPBVHa90Zx0WfXhSNHeCMEXXRjvNtbT93rG4LTYIlUUDG0ZuKFut14ILyguw2jUj8o2z5BcAMPct9j5krBxppUiATFDelXWm4u6miUMwVe7sFArSznKcZiH4Ex24PnMh0JFKulhKH0QaLXYlhrAQBaYlU7T4Z4XW%2bfm8ciH8pLVEWsfWv7lq9l6%2fHH%2bKKrupDQXdsWahRXAckz6w%2b3RdX3vw2QPj7y%2f4cpkIW0q2G0lm7Wn0%2fgDQxWq5HAaPGhEsV9o6wS1VPDMZZuMt8mqvnRKBhmq6XsHfF38EKZW8ymFV8Vt0V6ygcE8qxT%2bdUD3UOYn330%2bnIHWek2w9%2f15Hvy3K9wtFHs5CuKqk9GwlrFz6Ek5FhikywzdNNkKYxskHnZNdh1vnPWiGz4AfJ34hper1uJvQzXQmiDh7JK0b1KhWn%2bkQEBSzC%2bHrbrWSU%2bpSxDdBKfG06Mq5KN2ulmjMznsK92LC%2bsZae0K9AcaK1K2J1Iro3VECrGP8FpxhHL3YSx2PCeTuC3bbY985g2O5Bd4NHwtCr6mDmlH11c3Cacfkje%2fHaNs1U0%2fnynMYzX8thS%2fwJGV32GOmbu6Y4rjQfp2iNlZVQWypKUJXDVHH7ePZml%2ftSmoxvzApMvZMUtd9lZK%2bFnlVM5LA3Zs%2fQHlv7yuQm27EmZRoJnSNXzO3afPfr34QqhcusFih8a3rMfgPXyVJgv4emDFFd5I50nep8Y4MMof1%2fe4P10d8B2EEwPhmfIKPd%2bOH2bvSriu6mFhD%2fTi6qdTBGyc4GAPLDvpdz4LdSFfq0R72hLtPeBa0BbI3Nl1P9i%2bqf7DT%2fHvwvsPeTK9IT70TXEq9IkrT2w%2fybhjCeEspRX%2b9gCWFKaWVNOzPUwT8es8uvkF%2bO9Fmxra10gPm3UMewoy%2bK71tGAPFvekzHPMfprLoY5n5ADZuBtMDb0Q%2ffoFi%2bpYSXROl%2bjVMLyn%2fIS4G07nJmRJfGv47R4vWk%2bBH6pLHd14A4ldtbtEsNhT1zNOP3uBH%2fiOcnP%2f%2f%2fiP8BeL0bUOPDQAA_SC1:111_Error:ADOperationException1%3aActive+Directory+operation+failed+on+GSDC-EX-DC04.Gujarat.gov.in.+This+error+is+not+retriable.+Additional+information%3a+Access+is+denied.%0d%0aActive+directory+response%3a+00000005%3a+SecErr%3a+DSID-03152612%2c+problem+4003+(INSUFF%5FACCESS%5FRIGHTS)%2c+data+0%0a_Mbx:GSDC-EX-MBX-06.Gujarat.gov.in_Cafe:GSDC-EX-MBX-06.GUJARAT.GOV.IN_Dc:GSDC-EX-DC04.Gujarat.gov.in_Throttle:0_SBkOffD:L%2f-470_DBL:7_CmdHash1:-1477255686_TmRcv:09:10:28.1905262_TmSt:09:10:28.1905262_TmDASt:09:10:28.2530253_TmPolSt:09:10:28.2530253_TmExSt:09:10:28.2530253_TmExFin:09:10:28.4561427_TmFin:09:10:28.4873924_TmCmpl:09:10:48.0338426_PersId:0_FeatLd:1_Budget:(A)Owner%3aSid%7eS-1-5-21-3632159439-1126577188-1813132016-136130%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a480000%2cBalance%3a480000%2cCutoff%3a600000%2cRechargeRate%3a1800000%2cPolicy%3aGlobalThrottlingPolicy%5F1eda9973-1e61-4b7a-b7d4-ec7053bdeed5%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a00%3a00.6718526%3b(D)Owner%3aSid%7eS-1-5-21-3632159439-1126577188-1813132016-136130%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a480000%2cBalance%3a480000%2cCutoff%3a600000%2cRechargeRate%3a1800000%2cPolicy%3aGlobalThrottlingPolicy%5F1eda9973-1e61-4b7a-b7d4-ec7053bdeed5%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a00%3a20.5151690_ActivityContextData:ActivityID%3de6a91bc5-8859-475b-b276-4bfc74dac884%3bI32%3aROP.C%5bGSDC-EX-MBX-06.8900aafe-f09e-416e-b7bf-736f891ec356%5d%3d-420524882%3bDbl%3aMAPI.T%5bGSDC-EX-MBX-06.8900aafe-f09e-416e-b7bf-736f891ec356%5d%3d160%3bI32%3aRPCDB.C%5bGSDC-EX-MBX-06.8900aafe-f09e-416e-b7bf-736f891ec356%5d%3d93%3bF%3aRPCDB.AL%5bGSDC-EX-MBX-06.8900aafe-f09e-416e-b7bf-736f891ec356%5d%3d0%3bI32%3aMB.C%5bGSDC-EX-MBX-06.8900aafe-f09e-416e-b7bf-736f891ec356%5d%3d95%3bF%3aMB.AL%5bGSDC-EX-MBX-06.8900aafe-f09e-416e-b7bf-736f891ec356%5d%3d1.621053%3bDbl%3aSTCPU.T%5bGSDC-EX-MBX-06.8900aafe-f...
X-DiagInfo: GSDC-EX-MBX-06
X-BEServer: GSDC-EX-MBX-06
X-FEServer: GSDC-EX-MBX-06
Content-Length: 5874
Cache-Control: private
Content-Type: text/html; charset=utf-8
Date: Mon, 16 Oct 2017 09:10:48 GMT
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Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET

Elapsed Time: 20505 ms.

samiurrahiman mohd

ASKER

Please find attached the error message.

Amit Kumar

Is it happening for all users?

Also are they able to access mails using webmail and outlook?

samiurrahiman mohd

ASKER

This issue is reported at present for three users and these three accounts are Exchange oraganize administrators group. Just research purpose I have removed the user account, but not able to configured it on Exchange Active sync on mobile device. Its either Android or ios.

Thanks and Regards,
Sami

ASKER CERTIFIED SOLUTION

Amit Kumar

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samiurrahiman mohd

ASKER

Hi Amit,
Does it negative impact? If I inherit the permissions level for particular user,will it be changes for all the users (or) for entire directory structure tree under ADUC in exchange server side.

P.S:
We have separate exchange member servers-2016 and DC hosted on different servers.

Thanks and Regards,
Sami

Amit Kumar

No it will effect only one user on which you will make changes.

Pber

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Amit Kumar (https:#a42332582)

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Pber
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