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Solution for telco issue | point to point eline or alternate voip provider
Hi All,
We currently have Business Voice Edge VIOP from Comcast which is their proprietary voice platform. They have provisioned and require a 50Mb circuit over their fiber backbone to our office to services SLA for their voice platform. Thus far, as far as reliability, I have to say that we have had no real issues with call quality over the past year of usage.
Management has decided to move offices earlier than expected, and we overlooked Comcasts terms and conditions regarding portability of service to locations that do not currently have a Comcast fiber backbone in their building – which the location we are moving to does not have Comcast fiber. They are also not willing to work with hhus to temporarily provision over another circuit. At this point, we have three options – ranked in order of preference, and I wanted to know if anyone has experience and any recommendations to help in making the right decision. Here are the scenarios:
Upgrade with Comcast to the new location and wait 6 months for them to build out their own fiber (includes city permits) to the new office.
One of two options in this cast to get service to our new office:
i. Implement RingCentral month-to-month as a temporary VOIP platform while we wait. Forwarding temporary numbers to main numbers.
ii. Implement a Ethernet Dedicated E-Line (point to point) between our office via layer 2 routing.
Terminate with Comcast and incur termination charges – something that we don’t want to do.
The E-line option looks the best for us and the cheapest, since we wouldn’t need to setup another platform, but I was wondering if anyone has any experience or can share their experience on a technical level to validate that this would work optimally without call quality degradation.
I can provide any other information to help in this assessment. Thanks in advance for your help!
Ravi Chahal | Director, IT & Security
T +1-650-935-9403 | M +1-408-621-4859 | F +1-650-935-9501
ravi@symphonytg.com
Partners for Growth and Innovation
Symphony Technology Group
2475 Hanover Street, Palo Alto, CA 94304
We currently have Business Voice Edge VIOP from Comcast which is their proprietary voice platform. They have provisioned and require a 50Mb circuit over their fiber backbone to our office to services SLA for their voice platform. Thus far, as far as reliability, I have to say that we have had no real issues with call quality over the past year of usage.
Management has decided to move offices earlier than expected, and we overlooked Comcasts terms and conditions regarding portability of service to locations that do not currently have a Comcast fiber backbone in their building – which the location we are moving to does not have Comcast fiber. They are also not willing to work with hhus to temporarily provision over another circuit. At this point, we have three options – ranked in order of preference, and I wanted to know if anyone has experience and any recommendations to help in making the right decision. Here are the scenarios:
Upgrade with Comcast to the new location and wait 6 months for them to build out their own fiber (includes city permits) to the new office.
One of two options in this cast to get service to our new office:
i. Implement RingCentral month-to-month as a temporary VOIP platform while we wait. Forwarding temporary numbers to main numbers.
ii. Implement a Ethernet Dedicated E-Line (point to point) between our office via layer 2 routing.
Terminate with Comcast and incur termination charges – something that we don’t want to do.
The E-line option looks the best for us and the cheapest, since we wouldn’t need to setup another platform, but I was wondering if anyone has any experience or can share their experience on a technical level to validate that this would work optimally without call quality degradation.
I can provide any other information to help in this assessment. Thanks in advance for your help!
Ravi Chahal | Director, IT & Security
T +1-650-935-9403 | M +1-408-621-4859 | F +1-650-935-9501
ravi@symphonytg.com
Partners for Growth and Innovation
Symphony Technology Group
2475 Hanover Street, Palo Alto, CA 94304
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Thanks for all of your comments on this. Definitely helpful.
I decided to continue with all your suggested efforts and move forward with the eline. Will post more on my results if anything goes bad, but you all know that no news would be good news! :)
Thanks Again.
I decided to continue with all your suggested efforts and move forward with the eline. Will post more on my results if anything goes bad, but you all know that no news would be good news! :)
Thanks Again.
Option 1 may turn out to be a better option as well. But regardless, I highly recommend you get some legal people involved. They might be able to find a clause that turns out to be more helpful to the business. Or even negotiate terms that guide you to the most optimal solution.