carboncow
asked on
Not all emails show in Outlook 2013 but are in respective folders in Office 365.
We migrated this summer for Exchange on site to Office 365 and moved up to Outlook 2013. Working pretty good but for a few users emails that hit the inbox are moved to folders and then they disappear. No filters are applied, we've turned cacheing on and off and as you can see from the screenshot properties/syncronization the system sees there should be 5 items on the server (there is) and in the offline folder (we don't see them).
Been banging my head on this for a month and I'm out of ideas. I've moved the sub-folders around from root to below inbox and it's only a handful of folders. Renamed them, recreated them...those emails do not want show up in Outlook 2013 but are 100% there in the web interface!
2017-10-18_08-07-50.png
Been banging my head on this for a month and I'm out of ideas. I've moved the sub-folders around from root to below inbox and it's only a handful of folders. Renamed them, recreated them...those emails do not want show up in Outlook 2013 but are 100% there in the web interface!
2017-10-18_08-07-50.png
Vasil Michev (MVP)
If you can see them in OWA, simply try creating a new Outlook profile as the current one is most likely corrupted.
What will happen when you click "All"?
Have you set a sync slider?
Have you set a sync slider?
ASKER
A new profile has been created. Behavior occurs in new profile.
ALL is already selected. I have no idea what a "sync" slider is but the only slider I know about is the one that keeps the emails on the client after time period "X". If you are referring to that solution it is set for ALL emails.
I should add that I just testing setting up a new profile for this user on a completely different machine. As you can see I set the files to UNREAD as shown by the number in the folder but there is STILL nothing in the inbox.
2017-10-18_09-19-35.png
ALL is already selected. I have no idea what a "sync" slider is but the only slider I know about is the one that keeps the emails on the client after time period "X". If you are referring to that solution it is set for ALL emails.
I should add that I just testing setting up a new profile for this user on a completely different machine. As you can see I set the files to UNREAD as shown by the number in the folder but there is STILL nothing in the inbox.
2017-10-18_09-19-35.png
Look at the bottom left of Outlook, do you see "Filters applied"??? This can happen if you migrated email from IMAP to exchange. Email there, but filtered out.
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ASKER
Lisa...you get the prize. It stated FILTER APPLIED even knowing there was NOTHING in the filter specs. I simple reset all solved the issue!
Now the real question is why that was applied to sub-folder #1 but not sub-folder #2 created at the same time!
Thanks again.
Now the real question is why that was applied to sub-folder #1 but not sub-folder #2 created at the same time!
Thanks again.
ASKER
Lisa nailed it.
I'm on fire this week! I am guessing the filters applied came down from an old IMAP/Gmail server, this is common. I have a great YouTube video out about doing it to fix all the folders. https://www.youtube.com/watch?v=vHn1gYzsiKA
If you have one, you might as well fix them all in one shot :)
And I have no idea why one filter is on and not on the others...sorry!
If you have one, you might as well fix them all in one shot :)
And I have no idea why one filter is on and not on the others...sorry!
ASKER
Worth noting for your future help....
We had these folders on an internally hosted Exchange Server (2007) on a SBS2008 box. I exported the users as PST files. Created the new Office365 environment and accounts and imported the new PST file. So no IMAP nor Gmail!
Thanks again.
We had these folders on an internally hosted Exchange Server (2007) on a SBS2008 box. I exported the users as PST files. Created the new Office365 environment and accounts and imported the new PST file. So no IMAP nor Gmail!
Thanks again.
That's a first, never seen filters on with any exchange!