Win 10 user is intermittently unable to print
A Windows 10 user has an intermittent problem where she is sometimes unable to print to any network printer.
I troubleshoot this issue by doing the following:
1. Confirming that this user's laptop is on the corporate Wi-Fi network that the network printers are connected to
2. Making sure that network discovery is enabled and then disabling and then re-enabling network discovery
3. Stopping and restarting the print spooler service
4. Disconnecting from and then reconnecting to the Wi-Fi network
5. Releasing & renewing the IP address, and then flushing and registering the DNS cache
6. Clearing temporary & temporary internet files
Restarting the user's laptop will usually fix this issue and the user is then able to print.
This laptop has all current Windows 10 & Office 2016 updates installed and has no detectable malware or viruses
However I'm trying to fix the underlying issue so that this issue will stop occurring. If this issue ever does occur I want to be able to fix it without having to restart the user's laptop.
What can be done to prevent this issue with the user not being able to print from her Windows 10 laptop?
I troubleshoot this issue by doing the following:
1. Confirming that this user's laptop is on the corporate Wi-Fi network that the network printers are connected to
2. Making sure that network discovery is enabled and then disabling and then re-enabling network discovery
3. Stopping and restarting the print spooler service
4. Disconnecting from and then reconnecting to the Wi-Fi network
5. Releasing & renewing the IP address, and then flushing and registering the DNS cache
6. Clearing temporary & temporary internet files
Restarting the user's laptop will usually fix this issue and the user is then able to print.
This laptop has all current Windows 10 & Office 2016 updates installed and has no detectable malware or viruses
However I'm trying to fix the underlying issue so that this issue will stop occurring. If this issue ever does occur I want to be able to fix it without having to restart the user's laptop.
What can be done to prevent this issue with the user not being able to print from her Windows 10 laptop?
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Thank you and I hope all is well now.
OK or not, try IPCONFIG /RENEW and see if that fixes it, without rebooting the laptop.
If you're not certain that the IPCONFIG details are OK, post them here, along with more details about your network (router details, IP ranges, etc).