FarrellFritz
asked on
Mitel VOIP phone cannot connect to network after Router change
Have been on a Cisco/Linksys E3000 router for a few years. My Mitel 5360 IP phone has worked flawlessly connecting to my office the entire time.
Replaced my router with a Netgear Nighthawk X4 R7500V2. The IP phone gets an IP address (DHCP) but hangs at "Contacting Server." Cannot connect to my office.
Reconnected the old router and the IP phone works fine so it's not the phone.
Suspect I have to open up a port on the new router but have no idea where to start.
Any suggestions appreciated.
Replaced my router with a Netgear Nighthawk X4 R7500V2. The IP phone gets an IP address (DHCP) but hangs at "Contacting Server." Cannot connect to my office.
Reconnected the old router and the IP phone works fine so it's not the phone.
Suspect I have to open up a port on the new router but have no idea where to start.
Any suggestions appreciated.
User manual, I think a person in a similar situation as you had issues with this device. Check if there is a newer firmware that addresses this situation.
Alg interferes with VoIP by delaying the packets ......http://www.downloads.netgear.com/files/GDC/R7500/R7500_UM_22Jan2015.pdf
Alg interferes with VoIP by delaying the packets ......http://www.downloads.netgear.com/files/GDC/R7500/R7500_UM_22Jan2015.pdf
ASKER
Turned on QOS and disabled SIP ALG which was enabled by default.
Didn't seem to resolve the issue. Haven't found h.323 setting yet.
Will let you know, and thanks for the info.
Didn't seem to resolve the issue. Haven't found h.323 setting yet.
Will let you know, and thanks for the info.
what are you experiencing? sip, h323 pass through...
dropped calls?
dropped calls?
ASKER
Hi Arnold, not even getting that far. The IP Phone boots up, connects to DHCP and gets an IP address, and the final step is "Connecting to Server." That would be the server at my office.
Hangs at that point and I suspect never gets out.
Spent over an hour with Netgear Support. Had me change settings, open ports, close ports, re-flash the firmware and played with Disabling SIP ALG and all combinations there of. Nothing worked.
In their infinite wisdom, Netgear has declared it a hardware problem and has issued an RMA (the unit is 5 days old). They indicated if that doesn't work I would have to buy a higher end Netgear router and toss this one. Believe that?
Tried to explain to support that in Netgear's OWN community forum, many people are experiencing the same issue with IP Phones across multiple models of Netgear products. Further, my Mitel phone support / reseller is having the exact problem involving the same router (Netgear Nighthawk R7500V2) at two of their other clients with the same IP Phones.
It is not a hardware issue. Just think Netgear has no clue.
Hangs at that point and I suspect never gets out.
Spent over an hour with Netgear Support. Had me change settings, open ports, close ports, re-flash the firmware and played with Disabling SIP ALG and all combinations there of. Nothing worked.
In their infinite wisdom, Netgear has declared it a hardware problem and has issued an RMA (the unit is 5 days old). They indicated if that doesn't work I would have to buy a higher end Netgear router and toss this one. Believe that?
Tried to explain to support that in Netgear's OWN community forum, many people are experiencing the same issue with IP Phones across multiple models of Netgear products. Further, my Mitel phone support / reseller is having the exact problem involving the same router (Netgear Nighthawk R7500V2) at two of their other clients with the same IP Phones.
It is not a hardware issue. Just think Netgear has no clue.
http://www.unixwiz.net/techtips/mitel-ipphone-networking.html
The VoIP phone will only work if the router is setup properly.
Login to the web console of your old router and do some screen captures to show its firewall settings.
The VoIP phone will only work if the router is setup properly.
Login to the web console of your old router and do some screen captures to show its firewall settings.
ASKER
Hi Jackie
Already did that so that I could set up the Netgear.
Unfortunately my old Linksys required no customizations to get the IP Phone working (nor did my prior two routers before it.) I've had the Mitel IP Phone and prior to that the InterTel IP Phone at my home office for the last 10 years. Have gone through at least 3 routers. NOne gave me any issues with the IP Phone nor did any require any special settings.
Thanks!
Already did that so that I could set up the Netgear.
Unfortunately my old Linksys required no customizations to get the IP Phone working (nor did my prior two routers before it.) I've had the Mitel IP Phone and prior to that the InterTel IP Phone at my home office for the last 10 years. Have gone through at least 3 routers. NOne gave me any issues with the IP Phone nor did any require any special settings.
Thanks!
ASKER
Jackie
And more information, the link you provided while extremely informational is looking at the configuration from the perspective of having both the phone and company router in the office.
My situation is slightly different.
The IP Phone and my router is in my home office. and connect up (or used to connect up) to my office system. I'm somewhat on call 24x7.
And more information, the link you provided while extremely informational is looking at the configuration from the perspective of having both the phone and company router in the office.
My situation is slightly different.
The IP Phone and my router is in my home office. and connect up (or used to connect up) to my office system. I'm somewhat on call 24x7.
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Usually, when I've uses VoIP cloud based phones, consulting with the VoIP provider avoids this situation.
You shoult configure qos ...
Preconfigure the new router. Alg, h.323 sip ........