Windows 10 1709 Upgrade error 0xC1900209
This is a compatibility problem for the following: from (CompatData_2017_10_19_17_
</DriverPackages><Programs
Symantec Endpoint Protection & Norton Ghost 9.0 are not installed, I ran cleanup over file system& registry
didn't help it still fined two copies of Symantec Endpoint Protection and one for Norton Ghost 9.0
Need a way to clean this so I can upgrade.
Thanks,
Oren
</DriverPackages><Programs
Symantec Endpoint Protection & Norton Ghost 9.0 are not installed, I ran cleanup over file system& registry
didn't help it still fined two copies of Symantec Endpoint Protection and one for Norton Ghost 9.0
Need a way to clean this so I can upgrade.
Thanks,
Oren
Try following steps and check if that helps to solve the problem.
Contact Norton Support via online chat. You will find them here www.norton.com/chat
They can connect to your computer remotely.
Create a Restore Point.
Uninstalling Symantec with the CleanWipe utility:
https://support.symantec.com/en_US/article.HOWTO74877.html
Open a command prompt as Administrator and type below command and hit Enter,
SFC /SCANNOW
If SFC found any Error then make sure your PC is connected to Internet and Type:
DISM.exe /Online /Cleanup-Image /Restorehealth
Hit Enter
Uninstall non-Microsoft antivirus software.
Run CCleaner to check and fix registry errors http://www.piriform.com/ccleaner
Contact Norton Support via online chat. You will find them here www.norton.com/chat
They can connect to your computer remotely.
Other Options:
Create a Restore Point.
Uninstalling Symantec with the CleanWipe utility:
https://support.symantec.com/en_US/article.HOWTO74877.html
Open a command prompt as Administrator and type below command and hit Enter,
SFC /SCANNOW
If SFC found any Error then make sure your PC is connected to Internet and Type:
DISM.exe /Online /Cleanup-Image /Restorehealth
Hit Enter
Uninstall non-Microsoft antivirus software.
Run CCleaner to check and fix registry errors http://www.piriform.com/ccleaner
ASKER
I did it all, didn't help still getting attached error.
SFC check came out ok.
CCleaner didn't help.
The SW is not installed but windows 10 setup finds it somewhere
This is really a puzzle.
Oren
upgrade_err.jpg
SFC check came out ok.
CCleaner didn't help.
The SW is not installed but windows 10 setup finds it somewhere
This is really a puzzle.
Oren
upgrade_err.jpg
So then run the Windows Repair Install as I suggested to fix this issue.
ASKER
windows is ok it has no problem, the problem is that somewhere symantec left over are detected as installed apps
and I need to find a way to remove them,
and I need to find a way to remove them,
If you have the Full Symantec download file and if it is recent, open the file with WinZip or other, not to run, and just to explode. One of the folders there contains Clean Wipe. Extract that and run it to remove all Symantec stuff.
Did you try to contact Norton Support ?
Contact Norton Support via online chat.
They can connect to your computer remotely.
Contact Norton Support via online chat.
They can connect to your computer remotely.
ASKER
Connected Symantec support ran all there tools , didn't help same thing, I'm stuck.
Did you try Clean Wipe?
ASKER
yes , no change.
Clean Wipe will remove all of Symantec. I have used it numerous times. There must be some other block prevent upgrade.
So at this point, you need to back up the machine and do a fresh install of Windows 10.
So at this point, you need to back up the machine and do a fresh install of Windows 10.
ASKER CERTIFIED SOLUTION
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ASKER
Problem solved.
Second, use the Media Creation Link to do a Windows 10 Repair and KEEP Everything. This will uninstall incompatible software as well as update drivers.
Go to the Media Creation Link
https://www.microsoft.com/en-us/software-download/windows10
Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.