win server 2016

Hello Experts
this customer has installed himself a win server 2016 in a HP Proliant ML10 GEN9   inten XEON 8 gb RAM  
I find it slow in general compared with other servers and when turning it of takes too long

What can I do here ?
RGuillermoProject ManagerAsked:
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Make sure they have the correct drivers installed.  Check the disk subsystem - that's most likely the cause in my experience.  Bad RAID controller drivers or a cheap RAID controller that performs poorly.  Though not an HP system, I had a client running a Server with Dell's crappy RAID controller and had write speeds SLOWER than burning a DVD.  We bypassed the RAID controller and went with the onboard SATA and performance increased 25x.  Point being, sometimes customers buy crappy hardware.
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware AdministratorCommented:
So, Lee makes some great points to look at.  When you say it is slow and takes too long to turn off, we need more information.  What seems too slow?  What is it doing when you shut it down?

In general, whenever I would have issues like this, I start with the firmware and bios updates for the system itself, the RAID controller, backplane, etc.

Next, you have to look at the hard drives.  Are we talking a server running 15000rpm server drives or SSD's or are we talking about a server where someone put in a single 5900rpm Western Digital RED hard drive? I see a lot of clients these days buy a server, but put in a set of slow drives.  

If you have a good hardware RAID controller with good, fast drives, configured correctly, it should fly.  I suspect that this was a cheaper build with only having 8gb of RAM installed.

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RGuillermoProject ManagerAuthor Commented:
yes we checked bios and drivers.... updated and its doing better now...
we found that there are two hdd drives sata c: that is working and
 the otherone sata 1 T is physically installed but is not being shown in in windows exploreer...
could this be the reason ?
how do I fix it ? I understand the owner just installed it.
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RGuillermoProject ManagerAuthor Commented:
we got it. thank you for your advice.
Our tech ebalbed it and created a partition,

all ios ok now..
RGuillermoProject ManagerAuthor Commented:
Thank you all Experts for your excellent Guidandance.....
Best Regards!
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware AdministratorCommented:
No, I think the 2 SATA drives are probably configured as RAID 1 and depending on the types of drives, this could help with the speed. Having said that, if the owner created a 3 drive RAID 5 as the C drive, yes this can definitely cause you big speed issues if that drive has failed.  

I would pull the drive out that is not working and reseat it.  Look for an alert of some type that might give you the option to rebuild the array.  Alternatively you could enter the raid controller bios on a reboot or through the installed raid software and initiate it there.  In any case, you could tell if that drive was part of the array or if possibly it is a hot spare or just failed.
RGuillermoProject ManagerAuthor Commented:
Steve, the 2 data was not a part of a raid just a spare.
and because this customer is so creative and fearless
i guess we dont wnat to go RAID.
thank you very much
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