Gordon_Atherley
asked on
How to get support from Skype.com
Despite many attempts, I am unable to connect with Skype.com support.
I have Skype installed on a fully updated Windows 10 computer.
Even though I live and work in Canada, the installation identifies Skype's geographic base as England.
To change my Skype's geographic base from England to Canada is why I am trying to connect with Skype.com support.
Or maybe Experts, please, can you suggest a way to change Skype's geographic base from England to Canada?
Gordon
I have Skype installed on a fully updated Windows 10 computer.
Even though I live and work in Canada, the installation identifies Skype's geographic base as England.
To change my Skype's geographic base from England to Canada is why I am trying to connect with Skype.com support.
Or maybe Experts, please, can you suggest a way to change Skype's geographic base from England to Canada?
Gordon
ASKER
Thanks Jackie Man
I cannot find the billing address. Please advise.
Gordon
I cannot find the billing address. Please advise.
Gordon
After signing in with your Skype credential in www.skype.com go to the link below.
https://secure.skype.com/wallet/account/address
https://secure.skype.com/wallet/account/address
ASKER
Will do, thanks. I'll report back shortly.
You are welcome.
ASKER
Got the billing information, thanks.
It's in my name, Gordon Atherley.
It shows Canada and my home office address.
It's in my name, Gordon Atherley.
It shows Canada and my home office address.
Problem solved yet?
If still no go, click the link below to contact Skype support after you sign on to Skype.com.
https://go.skype.com/help.support.skype
If still no go, click the link below to contact Skype support after you sign on to Skype.com.
https://go.skype.com/help.support.skype
ASKER
I'm through to the Chat Service
Hope you can solve the problem soon!
ASKER
The Chat service has crashed twice. Right now, I'm nowhere.
Which browser are you using?
ASKER
MS Start (windows 10)
ASKER
MS EDGE it is
Try to use Internet Explorer 11 instead.
ASKER
Will do and report back.
ASKER
Internet Explorer is absent from my W10 computers.
I looked for downloads but the latest seemed to be dated 2014, which makes me wary.
I'm going to try Chrome for accessing Skype. I'll report back.
I looked for downloads but the latest seemed to be dated 2014, which makes me wary.
I'm going to try Chrome for accessing Skype. I'll report back.
ASKER
Chrome was able to get so far, but it seemed to corrupt my name and address. I'll check Edge again and report back.
After that I would like to suggest something different.
After that I would like to suggest something different.
ASKER
Thanks Jackie Man for your informed and patient support. Much appreciated.
One factor I've encountered on several occasions is time.
I've found that it can take up to 24 hours for an edit to be fully placed by the system.
I'm wondering if the edits to my name and or the description "Observational research" are the subject of time delays.
I'm proposing to delay all further action until tomorrow, just in case.
As usual I will report back.
After that I want to find some way to acknowledge your expertise.
Gordon
One factor I've encountered on several occasions is time.
I've found that it can take up to 24 hours for an edit to be fully placed by the system.
I'm wondering if the edits to my name and or the description "Observational research" are the subject of time delays.
I'm proposing to delay all further action until tomorrow, just in case.
As usual I will report back.
After that I want to find some way to acknowledge your expertise.
Gordon
ASKER
Hello Jackie Man
I tested my Skype system today. I discovered no changes.
For now, I've given up struggling with Skype help.
This leaves my Skype with its business headquarters in England instead of Canada where I now live.
To close the present question, please would you let me know what, if any, alternatives to Skype are available.
The alternatives must be functionally able to record telephone conversations in the way that Evaer does.
What do you suggest please?
Gordon
I tested my Skype system today. I discovered no changes.
For now, I've given up struggling with Skype help.
This leaves my Skype with its business headquarters in England instead of Canada where I now live.
To close the present question, please would you let me know what, if any, alternatives to Skype are available.
The alternatives must be functionally able to record telephone conversations in the way that Evaer does.
What do you suggest please?
Gordon
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ASKER
Excellent, thank you Jackie Man.
You've provided key information for me.
Thank for you your valuable information throughout this question, which I will now close.
Gordon
You've provided key information for me.
Thank for you your valuable information throughout this question, which I will now close.
Gordon
ASKER
Excellent support.
Is your billing address showing the country as Canada?