LAN speeds?

gromack
gromack used Ask the Experts™
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Just had someone mention that the network version of  quickbooks was sluggish & here's what task manager tells me about traffic,.
Everything is gigabit ethernet, so why is this so slow?Net-traffic.JPG
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
QuickBooks needs a fast server. Make sure the QB Server engine has been instant QB is accessing the company file via the Server Manager
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
So, first of all we need more information.  What exactly is sluggish?  How many people are using QuickBooks when this is reported?  Is this on one machine or many?  Is this a multiuser version of QuickBooks?  Where are the company files located and what else is going on with that box.

With this information, it will be easier to troubleshoot.
CESNetwork Administrator

Commented:
Are you wireless?  If you are  hard wired and it is that slow, I would look first at what other programs are running on your computer that would be consuming bandwidth (a tool like WireShark can help with this).

I also suggest looking at speed and duplex of your connection, then testing out your wiring.  You could also reboot your network equipment to give everything a fresh start.
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Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
Depending on the number of users and if you are using the multiuser version, QuickBooks can run just fine off of a NAS unit or share from another computer.
Hello,

The screenshot you have included is from the Performance tab in Task Manager and it only indicates the amount of traffic the machine is sending and receiving. It is not an indication of your internet speed or link. To test your available bandwidth to the internet you can run an internet speed test from your browser. Just google internet speed test. I hope that was helpful.

Thank You
I don't know what internet service has to do with it.  But, I have seen QB purely fail to run if any of the computers were connected with wireless.  So, first of all, eliminate any wireless connections from ANY of the QB computers.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I connect via local wireless without issue but it is certainly worth trying wired
I have seen QB work just fine with wireless.  And then there was the day that a QB major update happened and the wireless-connected computers stopped working altogether.  The error message talked about corrupt files (which were not corrupt) and gave no hint that it was the network connection.  After hours on the phone with Intuit, the 2nd tier tech said: "you aren't running wireless are you?  They should have warned you about that up front."  That was all it took.  So I have the same experience as John and then I have different experience as well.

Single data points need some type of confirmation.

Author

Commented:
First off, my apologies for the vagueness of my initial question.
I've had one particular user say that QB would become unresponsive (cursor just spinning) & I figured I'd take a look at task manager for cluse when it bext happened & of course, that would come when I was involved in something else!
Now, for the details.
I have the Enterprise version of Quickbooks 2017 running on a Server 2016 VM.
The host machine is a Dell T430 with a XEON E5-2630 v4 @ 2.20GHz with 64 GB of RAM & have 32 GB of that dedicated to it this VM & QB is all that's running on it. There may be as many as a 12 to 15 people working in it locally & 2 or 3 via RDP at any given time & so far, I haven't heard any other complaints.  
All connections are wired gigabit ethernet, although occasionally a salesman may be in the office & working wirelessly, but if they are, it's through a wireless connection to the RDP server, because years ago, some genius talked them all into getting Mac laptops!
Personally, I have nothing against Macs, in the right environment, & preferably not in the hands of the computer-challenged, as it just adds an extra layer of 'what else can go wrong'!
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
So, the way to troubleshoot this is to see what is common and what is not.  With this kind of horsepower and no one else reporting any problems, then these are not your problems and it is isolated to that PC or Network port or Wireless connection.

I would certainly do any updates that are required and check your connectivity with everything else.  Is everything slow and unresponsive?  I had this exact issue crop up about a month ago where I thought Lightroom or Outlook was causing this, but come to find out, Windows 10 Creators Edition does not play well with Chrome.  So, is this Windows running on a MAC?

After doing whatever updates are available, I would certainly make sure my drivers were up to date and then troubleshoot the computer from there. Like I said, if everyone else is working fine and functioning, your problem is with that computer, so there is no need to look anywhere else.

Author

Commented:
The Macs are running the latest OSX versions & they use Mac's RDP client to connect to a 2008 terminal server for Quickbooks.
Are you saying that if a mac is on the wireless network, this can affect other traffic? Next time it happens, I'll see if its affecting others & if there are any Macs in the house. The one computer this is happening to has 16 GB of ram & an SSD HD & all PCs are Win 7.
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware Administrator

Commented:
Not answering for anyone else, but for myself...  If this person is the only one complaining, yes, you have to look at everything to do with this computer and isolate the problem.  So, if they connect wirelessly and are the only one experiencing this, then the wireless is one thing I would look at as is his QuickBooks settings compared to others. Look at those drivers for the wireless as well as does this happen no matter what access point he is connected to.

As was mentioned, you need to see if there is something else going on with the computer that might be stealing the bandwidth from QuickBooks when you are working on it.  If the computer is doing other things at the same time, those might be taking away not only bandwidth, but also CPU cycles.  

Back on Wireless, you also have to see what the quality of the connection is for the user. Are they connecting through G, N, etc.  Are they using 5gzh but have a mediocre signal?  We used to have issues in the doctor's office I worked at when sometimes a user brought in an older device that could only use B when everything else was G and N.  That B connection then dropped the Access Point for everyone down to B.

Author

Commented:
The person having the problem has a wired connection.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Completely remove the Wired LAN Driver (Device Manager), Shut down, Start up and let Windows install a new LAN driver and then test again.

Author

Commented:
User in question has been off since I originally posted.
Will have some feedback on Monday, or would I be ok doing this via instant housecall, meaning will it require any clicking ok, next, or anything else that can't be done remotely?

Author

Commented:
And of course, 'well, it's not doing it now' is the answer I've been getting all week!
Fred Marshall - was this a recent update or what SR number is it? I've got one pending & surely don't want to let it run, if it's going to compund my problem!
The update I mentioned was some time ago so I can't really comment on recent updates.  We changed the office to 100% wired and everything has been fine since.

Going back to the original question, it's not clear to me what's being measured - only "how".  One wouldn't expect high transfer rates between "actions".
QuickBooks being slow is perhaps another matter - measured in other ways or not measurable perhaps except by observation.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Is wired fine for you?  (gromack)

Author

Commented:
Wired would be fine, its sales people who are used to just coming in & getting on the network & going wireless, you kow plugging that cable in can be such a hassle, haha!
Another thing to consider, possibly, is my access point - its 5 or 6 years old & is a Cisco AP541N. I see there hasn't been a firmware update in over 5 years for it. Could that be part of the problem, should i consider a newer access point?
It also seems that one particular user causes the slow down, as opposed to others. I may have him plug in next time he's in office & see if there's any slowdowns.

Author

Commented:
Getting everyone to get off wifi & used wired connection seems to have helped... for now!

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