Cannot Connect to an FTP Site
Hello Experts
I cannot connect to an FTP site. I get the following message:
"Unable to open ftp://ftpaddress/ The Internet site reports that the item you requested could not be found. (HTTP /1.0 404)"
I tired it from Internet Explorer, IE in compatibility mode, Chrome, Windows Explorer and I also used Filezilla, none of them worked.
Filezilla showed this in log:
Command: open "ftp site name" 22
Error: Network error: Software caused connection abort
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to ftp site name...
Response: fzSftp started, protocol_version=8
Command: open "ftop site name.com" 22
Error: Network error: Software caused connection abort
Error: Could not connect to server
I'm running Windows 7 Pro on my workstation. I can access other FTP sites without issue.
What is strange is If I remote into my home computer running Windows 8, from the office, I can connect to this FTP site without issue.
Any help is appreciated.
cja
I cannot connect to an FTP site. I get the following message:
"Unable to open ftp://ftpaddress/ The Internet site reports that the item you requested could not be found. (HTTP /1.0 404)"
I tired it from Internet Explorer, IE in compatibility mode, Chrome, Windows Explorer and I also used Filezilla, none of them worked.
Filezilla showed this in log:
Command: open "ftp site name" 22
Error: Network error: Software caused connection abort
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to ftp site name...
Response: fzSftp started, protocol_version=8
Command: open "ftop site name.com" 22
Error: Network error: Software caused connection abort
Error: Could not connect to server
I'm running Windows 7 Pro on my workstation. I can access other FTP sites without issue.
What is strange is If I remote into my home computer running Windows 8, from the office, I can connect to this FTP site without issue.
Any help is appreciated.
cja
ASKER
I did a packet capture on our firewall and all traffic to this FTP site is being forwarded. Their server is disconnecting us, I'm guessing that they might have our IP address blocked on their end.
Blocking is the most likely scenario. But I don't think IE would work with SFTP sites anyway, so I wouldn't recommend that for testing.
Filezilla is generally reliable.
It's also possible that the site is either blocking FTP traffic (assuming it's not a server side configuration issue, or you're not using the wrong login information)
[If you're sure that you're not being blocked]
Open a command prompt and type ftp yourftp.site.com and see if you can login that way. If not you might at least be given some useful errors
[If you're not sure if you're being blocked]
Try using Nmap to scan the site to see if the FTP port is up and/or being blocked. - https://nmap.org/book/inst-windows.html
Good luck
Ken
It's also possible that the site is either blocking FTP traffic (assuming it's not a server side configuration issue, or you're not using the wrong login information)
[If you're sure that you're not being blocked]
Open a command prompt and type ftp yourftp.site.com and see if you can login that way. If not you might at least be given some useful errors
[If you're not sure if you're being blocked]
Try using Nmap to scan the site to see if the FTP port is up and/or being blocked. - https://nmap.org/book/inst-windows.html
Good luck
Ken
ASKER
I know credentials are correct and the FTP site is up because I can remote into home pc and connect without issue. It does not work from inside our network to their network.
cja
cja
ASKER
I tried connecting from cmd prompt. Issue must be on their FTP server,
Got the following:
connected to "xzy123.com"
connection closed by remote host
Got the following:
connected to "xzy123.com"
connection closed by remote host
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SOLUTION
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Masnrock made the suggestion to contact the owners of the server.
With out the suggestion, the OP likely wouldn't have thought of doing this.
Asked and answered IMO
With out the suggestion, the OP likely wouldn't have thought of doing this.
Asked and answered IMO
ASKER
Masnrock
Sorry, I missed your suggestion. You deserve the points.
cja
Sorry, I missed your suggestion. You deserve the points.
cja
Attempting to use a Web browser (which you're doing directly or indirectly, hence the 404 error) provides no easy/useful debugging.
I'd also suggest you get into your FTP/SFTP server logs + tail/track these logs while you attempt to connect. This will provide you sufficient data to debug + fix the problem.