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IMAP errors with Outlook 2016

Hi

I have been using the following settings for a while now when setting up user's access to IMAP account under Outlook:

But I have recently come across some issues, especially concerning synchronisation :

8004DF03-0-0-322
8004010E-30141301-0-310
8004DF03-0-0-560 
800CCC0F-0-0-560
8004010F-0-0-720
8004010F-0-0-733

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Lately I read that if the user's sub-folders are actually within the INBOX folder and that one indicates "inbox" in the advanced settings. I tested this but the sync errors didn't disappear :

I'm still getting the following errors : 8004DF03-0-0-322, 8004010E-30141301-0-310, 800CCC0F-0-0-560

My ISP, Infomaniak, however assures me that it is good practice to create subfolders at the same level as the inbox rather than within the inbox itself
So I followed their advice and moved the folders out of the inbox and ran the sync again and I'm still getting the sync errors: 8004DF03-0-0-560

Any one care to share their thoughts and experience concerning these different issues and settings ?

thanks
yann

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Davis McCarn

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Yann Shukor

ASKER

Thanks for your response Davis

I finally settled on the sub-folders being at the same height as the Inbox, as recommended by the ISP

Still getting a few sync errors but my test show that the sync process seems to be operating normally

We will keep this under observation to see if it lasts