Laptop prompts for password at startup

Could you take a picture of it and post it?

ASKER

error01.JPG

ASKER

first password message.
error1.JPG

Shaun Vermaak

Yes, bios password

ASKER CERTIFIED SOLUTION

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As manufacturers make passwords more secure, the above approach may or may not work. All you can do is try. Otherwise call the Manufacturer for Support.

If that happens to also be a Hard Drive password, you are out of luck and must replace the drive.

"If that happens to also be a Hard Drive password, you are out of luck and must replace the drive." Especially if the drive is encrypted.

ASKER

I removed the hard drive and same issue, so it's not a hard drive password. and I took the laptop apart and I couldn't find the cmos battery.

Which laptop model do you have?

ASKER

Support for Inspiron 3531

Here you go. It looks like a bit of work to get to it (make sure you leave it out for at least an hour or so). Link .While your at it I would replace it with a new battery (CR2025).

ASKER

ok I replaced the cmons battery now it beeps 5 times and no video??? 5 beeps one second in between each.

Something happened to the board when you put in the battery (like possibly it shorted something out). Is it in exactly "square" to the board?

5 beeps means Real Time Clock (RTC) power failure and CMOS battery failure. Did the battery fit snug in the holder?

In addition to our 2 comments above, was it the correct battery?

ASKER

hi team, yes it was the correct battery and the beeping was corrected. however I'm still getting prompt to enter password...

You need to call the manufacturer for support on the BIOS password.

When you reboot and you hit F2 many times what do you see?

ASKER

THANKS THAT WORKED