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This?<br />
<a href="https://filedb.experts-exchange.com/incoming/2017/10_w43/1201796/syskey-1-.png" target="_blank" title="syskey-1-.png (4 KB)"><img alt="syskey-1-.png" class="file-block lazyload" style="max-width: 467px;" data-src="https://filedb.experts-exchange.com/incoming/2017/10_w43/1201796/syskey-1-.png" /></a>If so remove it with<br />
<a href="https://www.youtube.com/watch?v=lsb9JdXLP20" rel="ugc">https://www.youtube.com/watch?v=lsb9JdXLP20</a>
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syskey-1-.png

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Could you take a picture of it and post it?
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<br />
<a href="https://filedb.experts-exchange.com/incoming/2017/10_w43/1201801/error01.JPG" target="_blank" class="file-inline" title="error (78 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>error01.JPG</a>
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error01.JPG

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first password message.<br />
<a href="https://filedb.experts-exchange.com/incoming/2017/10_w43/1201802/error1.JPG" target="_blank" class="file-inline" title="password error (79 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>error1.JPG</a>
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error1.JPG

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As manufacturers make passwords more secure, the above approach may or may not work. All you can do is try. Otherwise call the Manufacturer for Support. <br />
<br />
If that happens to also be a Hard Drive password, you are out of luck and must replace the drive.
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&quot;If that happens to also be a Hard Drive password, you are out of luck and must replace the drive.&quot; Especially if the drive is encrypted.
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I removed the hard drive and same issue, so it's not a hard drive password. and I took the laptop apart and I couldn't find the cmos battery.
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Which laptop model do you have?
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Here you go. It looks like a bit of work to get to it (make sure you leave it out for at least an hour or so). <a href="https://www.youtube.com/watch?v=cw45zKqD3bw" rel="ugc">Link</a> .While your at it I would replace it with a new battery (CR2025).
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ok I replaced the cmons battery now it beeps 5 times and no video??? 5 beeps one second in between each.
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Something happened to the board when you put in the battery (like possibly it shorted something out). Is it in exactly &quot;square&quot; to the board?
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5 beeps means Real Time Clock (RTC) power failure and CMOS battery failure. Did the battery fit snug in the holder?
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In addition to our 2 comments above, was it the correct battery?
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hi team, yes it was the correct battery and the beeping was corrected. however I'm still getting prompt to enter password...
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You need to call the manufacturer for support on the BIOS password.
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When you reboot and you hit F2 many times what do you see?
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Your welcome. Have a good weekend!
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Hi experts , I have a laptop that upon boot it's prompts for password. Is this bios password and how do I get password that?
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Hi experts , I have a laptop that upon boot it's prompts for password. Is this bios password and how do I get password that?

Laptop prompts for password at startup

Security is the protection of information systems from theft or damage to the hardware, the software, and the information on them, as well as from disruption or misdirection of the services they provide. The main goal of security is protecting assets, and an asset is anything of value and worthy of protection.  Information Security is a discipline of protecting information assets from threats through safeguards to achieve the objectives of confidentiality, integrity, and availability or CIA for short. On the other hand, disclosure, alteration, and disruption (DAD) compromise the security objectives.