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Laptop prompts for password at startup

Hi experts , I have a laptop that upon boot it's prompts for password. Is this bios password and how do I get password that?
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frankbustos
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frankbustos
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1 Solution
 
Shaun VermaakTechnical Specialist/DeveloperCommented:
This?
syskey-1-.pngIf so remove it with
https://www.youtube.com/watch?v=lsb9JdXLP20
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ITSysTechSenior Systems AdministratorCommented:
Could you take a picture of it and post it?
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frankbustosAuthor Commented:
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frankbustosAuthor Commented:
first password message.
error1.JPG
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Yes, bios password
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ITSysTechSenior Systems AdministratorCommented:
Yes, that is a bios password. One thing I know of that you can do is remove the cmos battery from the laptop and the main battery (also unplug the power supply plug) for an hour or so and this will remove the password. On some laptops there is a jumper to flush the cmos aka the bios without removing the battery. However, it is much easier to find the password from the previous owner if there is one. Removing the cmos battery is very difficult in some laptops so this would be a last resort.
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JohnBusiness Consultant (Owner)Commented:
As manufacturers make passwords more secure, the above approach may or may not work. All you can do is try. Otherwise call the Manufacturer for Support.

If that happens to also be a Hard Drive password, you are out of luck and must replace the drive.
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ITSysTechSenior Systems AdministratorCommented:
"If that happens to also be a Hard Drive password, you are out of luck and must replace the drive." Especially if the drive is encrypted.
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frankbustosAuthor Commented:
I removed the hard drive and same issue, so it's not a hard drive password. and I took the laptop apart and I couldn't find the cmos battery.
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ITSysTechSenior Systems AdministratorCommented:
Which laptop model do you have?
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frankbustosAuthor Commented:
Support for Inspiron 3531
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ITSysTechSenior Systems AdministratorCommented:
Here you go. It looks like a bit of work to get to it (make sure you leave it out for at least an hour or so). Link .While your at it I would replace it with a new battery (CR2025).
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frankbustosAuthor Commented:
ok I replaced the cmons battery now it beeps 5 times and no video??? 5 beeps one second in between each.
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JohnBusiness Consultant (Owner)Commented:
Something happened to the board when you put in the battery (like possibly it shorted something out). Is it in exactly "square" to the board?
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ITSysTechSenior Systems AdministratorCommented:
5 beeps means Real Time Clock (RTC) power failure and CMOS battery failure. Did the battery fit snug in the holder?
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JohnBusiness Consultant (Owner)Commented:
In addition to our 2 comments above, was it the correct battery?
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frankbustosAuthor Commented:
hi team, yes it was the correct battery and the beeping was corrected. however I'm still getting prompt to enter password...
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JohnBusiness Consultant (Owner)Commented:
You need to call the manufacturer for support on the BIOS password.
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ITSysTechSenior Systems AdministratorCommented:
When you reboot and you hit F2 many times what do you see?
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frankbustosAuthor Commented:
THANKS THAT WORKED
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ITSysTechSenior Systems AdministratorCommented:
Your welcome. Have a good weekend!
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