Laptop prompts for password at startup

frankbustos
frankbustos used Ask the Experts™
on
Hi experts , I have a laptop that upon boot it's prompts for password. Is this bios password and how do I get password that?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018

Commented:
This?
syskey-1-.pngIf so remove it with
https://www.youtube.com/watch?v=lsb9JdXLP20
ITSysTechSenior Systems Administrator

Commented:
Could you take a picture of it and post it?
frankbustosSystems Administrator

Author

Commented:
11/26 Forrester Webinar: Savings for Enterprise

How can your organization benefit from savings just by replacing your legacy backup solutions with Acronis' #CyberProtection? Join Forrester's Joe Branca and Ryan Davis from Acronis live as they explain how you can too.

frankbustosSystems Administrator

Author

Commented:
first password message.
error1.JPG
Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018

Commented:
Yes, bios password
Senior Systems Administrator
Commented:
Yes, that is a bios password. One thing I know of that you can do is remove the cmos battery from the laptop and the main battery (also unplug the power supply plug) for an hour or so and this will remove the password. On some laptops there is a jumper to flush the cmos aka the bios without removing the battery. However, it is much easier to find the password from the previous owner if there is one. Removing the cmos battery is very difficult in some laptops so this would be a last resort.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
As manufacturers make passwords more secure, the above approach may or may not work. All you can do is try. Otherwise call the Manufacturer for Support.

If that happens to also be a Hard Drive password, you are out of luck and must replace the drive.
ITSysTechSenior Systems Administrator

Commented:
"If that happens to also be a Hard Drive password, you are out of luck and must replace the drive." Especially if the drive is encrypted.
frankbustosSystems Administrator

Author

Commented:
I removed the hard drive and same issue, so it's not a hard drive password. and I took the laptop apart and I couldn't find the cmos battery.
ITSysTechSenior Systems Administrator

Commented:
Which laptop model do you have?
frankbustosSystems Administrator

Author

Commented:
Support for Inspiron 3531
ITSysTechSenior Systems Administrator

Commented:
Here you go. It looks like a bit of work to get to it (make sure you leave it out for at least an hour or so). Link .While your at it I would replace it with a new battery (CR2025).
frankbustosSystems Administrator

Author

Commented:
ok I replaced the cmons battery now it beeps 5 times and no video??? 5 beeps one second in between each.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Something happened to the board when you put in the battery (like possibly it shorted something out). Is it in exactly "square" to the board?
ITSysTechSenior Systems Administrator

Commented:
5 beeps means Real Time Clock (RTC) power failure and CMOS battery failure. Did the battery fit snug in the holder?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
In addition to our 2 comments above, was it the correct battery?
frankbustosSystems Administrator

Author

Commented:
hi team, yes it was the correct battery and the beeping was corrected. however I'm still getting prompt to enter password...
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You need to call the manufacturer for support on the BIOS password.
ITSysTechSenior Systems Administrator

Commented:
When you reboot and you hit F2 many times what do you see?
frankbustosSystems Administrator

Author

Commented:
THANKS THAT WORKED
ITSysTechSenior Systems Administrator

Commented:
Your welcome. Have a good weekend!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial