Laptop prompts for password at startup

Hi experts , I have a laptop that upon boot it's prompts for password. Is this bios password and how do I get password that?
frankbustosAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Shaun VermaakTechnical SpecialistCommented:
This?
syskey-1-.pngIf so remove it with
https://www.youtube.com/watch?v=lsb9JdXLP20
0
ITSysTechSenior Systems AdministratorCommented:
Could you take a picture of it and post it?
0
frankbustosAuthor Commented:
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

frankbustosAuthor Commented:
first password message.
error1.JPG
0
Shaun VermaakTechnical SpecialistCommented:
Yes, bios password
0
ITSysTechSenior Systems AdministratorCommented:
Yes, that is a bios password. One thing I know of that you can do is remove the cmos battery from the laptop and the main battery (also unplug the power supply plug) for an hour or so and this will remove the password. On some laptops there is a jumper to flush the cmos aka the bios without removing the battery. However, it is much easier to find the password from the previous owner if there is one. Removing the cmos battery is very difficult in some laptops so this would be a last resort.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
As manufacturers make passwords more secure, the above approach may or may not work. All you can do is try. Otherwise call the Manufacturer for Support.

If that happens to also be a Hard Drive password, you are out of luck and must replace the drive.
0
ITSysTechSenior Systems AdministratorCommented:
"If that happens to also be a Hard Drive password, you are out of luck and must replace the drive." Especially if the drive is encrypted.
0
frankbustosAuthor Commented:
I removed the hard drive and same issue, so it's not a hard drive password. and I took the laptop apart and I couldn't find the cmos battery.
0
ITSysTechSenior Systems AdministratorCommented:
Which laptop model do you have?
0
frankbustosAuthor Commented:
Support for Inspiron 3531
0
ITSysTechSenior Systems AdministratorCommented:
Here you go. It looks like a bit of work to get to it (make sure you leave it out for at least an hour or so). Link .While your at it I would replace it with a new battery (CR2025).
0
frankbustosAuthor Commented:
ok I replaced the cmons battery now it beeps 5 times and no video??? 5 beeps one second in between each.
0
JohnBusiness Consultant (Owner)Commented:
Something happened to the board when you put in the battery (like possibly it shorted something out). Is it in exactly "square" to the board?
0
ITSysTechSenior Systems AdministratorCommented:
5 beeps means Real Time Clock (RTC) power failure and CMOS battery failure. Did the battery fit snug in the holder?
0
JohnBusiness Consultant (Owner)Commented:
In addition to our 2 comments above, was it the correct battery?
0
frankbustosAuthor Commented:
hi team, yes it was the correct battery and the beeping was corrected. however I'm still getting prompt to enter password...
0
JohnBusiness Consultant (Owner)Commented:
You need to call the manufacturer for support on the BIOS password.
0
ITSysTechSenior Systems AdministratorCommented:
When you reboot and you hit F2 many times what do you see?
0
frankbustosAuthor Commented:
THANKS THAT WORKED
0
ITSysTechSenior Systems AdministratorCommented:
Your welcome. Have a good weekend!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Security

From novice to tech pro — start learning today.