windows 10 crashed - get me out of it !

nobus
nobus used Ask the Experts™
on
system  windows 10 (upgraded from win 7) does not start up -  spent a week with different methods
i switched the user over to a new laptop - all ok
problem : Mail - it turns out she used live Mail - which does not exist since januari
so i'm looking for a way to install her mail client, and have access to mail and contacts
but the OLD disk is accessable, and  i can see the mails

suggestions how to do best the transfer to a new mail client
Q :
1- which mail client?
2- post exact steps to move/import / export mails and contacts
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
1. Easy. Office 2016 with Outlook by subscription. Inexpensive and allows 5 machines.

2. Converting Windows 7 Live Mail to Outlook

https://windowslivemailtopst.codeplex.com/

I used steps like these myself to convert WLM to Outlook and it worked fine. That was a year and a half ago.
Jackie Man IT Manager
Top Expert 2010
Commented:
problem : Mail - it turns out she used live Mail - which does not exist since january.

You can still install Windows Live Mail.

As Microsoft has discontinued Windows Live Essentials 2012 (which includes Windows Live Mail) on January 11, 2017, you need to go to the link below to download WINDOWS EXECUTABLE of Windows Live Essentials 2012. I have tried it, you should be able to download it by clicking WINDOWS EXECUTABLE on the upper right side of the website.

https://archive.org/details/wlsetup-all_201704
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It is time to get rid of all Microsoft Mail except Outlook. Microsoft does not properly support non-Outlook email.
11/26 Forrester Webinar: Savings for Enterprise

How can your organization benefit from savings just by replacing your legacy backup solutions with Acronis' #CyberProtection? Join Forrester's Joe Branca and Ryan Davis from Acronis live as they explain how you can too.

IT Manager
Top Expert 2010
Commented:
suggestions how to do best the transfer to a new mail client
Q :
1- which mail client?
MS Outlook 2016

2- post exact steps to move/import / export mails and contacts
(a) Install Windows Live Mail, restore data and do a test.
(b) Install MS Outlook 2016
(c) Rin Windows Live Mail and Export emails to MS Outlook 2016

Step (a) is difficult but can be done.
Top Expert 2013

Author

Commented:
jackie - that site is reported as not secure - and i cannot click on anything ? ?
 John - that requires that live mail is still running - which is not the case
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can create a Windows 7 virtual machine, set up Live Mail, import the live mail files, set up Outlook and make a PST file and then move forward with PST files.
Top Expert 2013

Author

Commented:
>>   set up Live Mail   <<  HOw??
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Seems I spoke too soon. WLM is gone from my own Windows 7 machine.

I have ZERO idea why people use this stuff but maybe your user needs to start again.

Try:   https://gallery.technet.microsoft.com/Windows-Live-Mail-to-9f2558e4

as a converter. If that does not work, you may be lost.
Jackie Man IT Manager
Top Expert 2010

Commented:
that site is reported as not secure - and i cannot click on anything ? ?

Try to use Firefox browser to access the link.

https://archive.org should be safe. I am downloading the EXE file from the link above in Chrome browser of my Win 10 notebook.
Top Expert 2013

Author

Commented:
john  -do you know if live mail must be running in order to use the tool ? it is not clear to me
Jackie Man IT Manager
Top Expert 2010

Commented:
No need for live mail to be installed but the tool is only a demo.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So far as I know the converter will convert the files and WLM does not need to be running
Top Expert 2013

Author

Commented:
jackie  -what does the demo do -and not do ?
i'll probably test it out tomorrow
Jackie Man IT Manager
Top Expert 2010

Commented:
Actually, you need to try my previous link with another browser as I am sure you do not only want a demo.

You need to pay to get the task done as demo will only convert a few dozen emails as a proof of concept.
Top Expert 2013

Author

Commented:
ok i'll do that Jackie ( i'll try anything at this point)
&#e$!!§ MS and their lack of support
the least they could do is provide an easy - off line converter tool

Commented:
I have been down too many outlook rat holes, trying to save, retrieve, move mail on Microsoft clients.  The worst is situations like this where you can't get the owning client to operate.    To me, this is why Yahoo and Gmail exist and are so popular.  

I apologize for the rant.  I've just been beaten up in too many "situations" with Microsoft mail products.  Microsoft provides no sort of safety for, or access to, user mail and data.  Especially once their products fail or get too old.  Customers often have years of saved mail accumulated.   Microsoft products are simply not a safe place for it as time moves on IMHO.    
 
Maybe its because right now I'm fighting an outlook 2010 user data issue, and concurrently a hotmail issue in Windows 10 for another user.  They both have me going in circles with right now.  Or maybe it because these users get mad at me, when their stuff is not retrievable.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Nobus, if you can get onto Outlook successfully, Outlook works well for me and has done so since 2002. I am very happy with it. All my clients use it as well.
Top Expert 2013

Author

Commented:
Fred -  100% agreed (it's not the first time i had this); and they have a fair list of abandoned mail programs :
Outlook express - Windows Mail - windows Live Mail
John - i know that -  the only question is what will happen when they abanon that also ?
then i prefer Tbird - which is operational from XP time till now; or as Fred said gmail
personally i have Hotmail - but it changed also a couple of times - and i fear the day they stop it

**just came up in my mind : with an online mail like gmail or others -  the mail adress changes to <name>.gmail.com
is it possible to retain the old (isp provided) name like <name>telenet.be ??
Top Expert 2013

Author

Commented:
Jackie -  i was able to download and install live Essentials - but was met with following problems :
on my Dutch windows  10  -it refused to install :  error platform language -  so i installed english as default language - then it worked
however, since the mail is in Dutch -  and conversions are not Always using the same fields and names, may i ask if you can find a DUTCH version of windows Essentials? that would surely help
Jackie Man IT Manager
Top Expert 2010

Commented:
It is weekend and I will reply you tmr.
Top Expert 2013

Author

Commented:
no problem - in the meantime, i found the dutch version and installed it
on startup - it found the live mail account -no problem
but i don't see anywhere the old mails? ?
Jackie Man IT Manager
Top Expert 2010
Commented:
You need to manually copy the WLM folder to the location below before you start WLM.

C:\Users\<userlogin>\AppData\Local\Microsoft\Windows Live Mail
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The folder Jackie describes should have the mail in it.
Top Expert 2013

Author

Commented:
that's what i did of course - how would it know the account otherwise?
Jackie Man IT Manager
Top Expert 2010

Commented:
Permission issue?
Top Expert 2013

Author

Commented:
what do you mean?  on startup of live mail, it sees directly the account info - and asks for password
i provide it and all is well -  but no old mails to be seen ? ?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Are you fairly sure the emails exist?  They could have been lost in the machine crash.
Top Expert 2013

Author

Commented:
i am very posistive - a whole folder with correct dates
Jackie Man IT Manager
Top Expert 2010

Commented:
Take ownership of the folder and its content.
Top Expert 2013

Author

Commented:
why ?  i have access
i discovered that mails and contacts are not to gether in the windows live mail folder, and am gathering all mails and contacts now
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am not sure why they would have drifted out of the main WLM folder.

Also did you try opening these files in Outlook?
Top Expert 2013

Author

Commented:
not at this stage. i setup WLM, as i said above and am trying to correct everything first
then i may decide to do anything else -  but the client is more than 70, so not much new things are appreciated
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I shall have to remind myself I do not know how to try new things :)
Top Expert 2013

Author

Commented:
i'm doing that everyday -  it keeps me ...?  id on't know the english word -  not young, but alive and kicking
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So am I alive and kicking
Jackie Man IT Manager
Top Expert 2010

Commented:
Alive and problem solved yet?
Top Expert 2013

Author

Commented:
i'm reconstructing all the mail folders now - i have to copy each one manually
then test again if everything is ok -  then check if it must be converted to outlook with the customer (but i don't think so)
Top Expert 2013

Author

Commented:
i tried to export this WLM to outlook - but exporting mails got error : WLM does not run anymore
also, by changing the folder setup - i got multiple copies of every mail (3x)
i'm restarting from a fresh WLM setup now
Jackie Man IT Manager
Top Expert 2010

Commented:
I think you shall do a test of the basic folders like Inbox, Draft and Sent folders first.

Besides, do you run the export in Win 7 or Win 10? If Win 10, you need to change the OS to Win 7 first.
Top Expert 2013

Author

Commented:
what test do you suggest?  i don't know what/how to test them
>>   do you run the export in Win 7 or Win 10? If Win 10, you need to change the OS to Win 7 first  <<  why is that?  it was running on w10; upgraded from w7
Top Expert 2013

Author

Commented:
i got everything together, with all your help
everyone apported bits and pieces, so thank you all
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I am glad you got everything working.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial